START A NEW CHAPTER...

The Travel Chapter specialises in providing quality accommodation across the travel sector. We are as passionate about our staff, as we are about our accommodation. We understand that it's our dedicated, innovative team that delivers and drives us forward.

We offer a wide variety of exciting roles across our network of websites, from reservations consultants and property managers to creative and technical roles such as designers and web developers.

We're a growing business and are always on the lookout for talented people or if you're just utterly brilliant and think you could help us on our journey we'd love to hear from you. Send your CV and a covering letter to [email protected] to begin your next chapter...

Paid Media Executive

Closing: 24/11/2017

Job Type: Full Time

Salary: Competitive market salary offered DOE (Depending on experience)

Location: Bideford, Devon

Overview:
Have you ever envisaged a job where you could progress your career and have the best work/life balance Devon has to offer?

This is a rare Devon opportunity to join a thriving business, positioned as a leading digital holiday cottages business. If you are an aspiring, ambitious Paid Media Executive this is most definitely a strategic career opportunity.

Working in the North Devon town of Bideford with 3 beautiful beaches, you can literally have the best of both worlds.
The Travel Chapter Group (incorporating holidaycottages.co.uk) is a British Travel Awards winner, with 180 staff and a thriving portfolio of 3000 properties across the UK. This is an opportunity for you to thrive in a fast-paced, versatile and progressive environment.

The Paid Media Executive role is to monitor and improve performance across all paid media channels. Working as part of the team, the Paid Media Executive will implement the paid media strategy across all of the Travel Chapter Brands. Working with a multi-million pound marketing budget you will be responsible for ensuring the company achieves the best possible CPA and ROI.

Join now and let's grow together.

The Travel Chapter Group, incorporating Holidaycottages.co.uk and other holiday cottage acquired businesses, is an award-winning holiday letting company with over 25 years’ experience specialising in quality holiday properties across the UK. We pride ourselves on our extensive and varied portfolio of properties, and always strive to exceed the expectations of our holidaymakers and property owners alike.

Your role

  • Work to implement the paid media strategy across the range of Travel Chapter Brands
  • Create and deliver high quality ad copy and ad formats that are optimised towards agreed KPI’s by channel
  • Be aware of the market, competitors and industry trends
  • Create reports to highlight performance of our paid media channels
  • Understand opportunities within our paid media channels and implement these with the wider team and in order to achieve our success and goals
  • Manage negative keyword lists to ensure bidding is optimised

About you

  • Are you ambitious about taking the next step in your marketing career?
  • Are you looking to kick-start your marketing career?
  • Do you have a brain for numbers and an ability to comprehend business and commercial problems?
  • Are you willing to learn and take on a challenge?
  • Do you have a hard working, flexible work ethic?
  • Do you keep your finger on the pulse of all new developments in marketing?
  • Are you willing to go the extra mile?

Desirable

  • Experience working within the travel industry or a tech focused business environment
  • Google AdWords certified, Bing Ads certified
  • Experience in Google Analytics

Essential

  • Outstanding numbers skills - an ability to spot trends and patterns within numbers
  • Experience in the Microsoft suite, particularly Microsoft Excel
  • Target driven
  • Desire to react quickly to issues/trends (evenings and weekends)
  • Knowledge of AdWords, Bing Ads, Facebook Ads and other paid media channels
  • Desire to build a career in Paid Media

The Rewards

  • Competitive salary offered (DOE)
  • Pension scheme and holiday offer (including an annual holiday allowance to experience our properties)
  • Flexible working

How to apply:
If you possess the experience, passion and attitude to make this role a success then we would love to hear from you. Please send your CV with covering letter to [email protected]

King Recruit is working in partnership with holidaycottages.co.uk. Please direct all correspondence and enquiries to the email address above.

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Property Management Support

Closing: 24/11/2017

Job Type: Part-time weekend and evening team

Salary: Competitive market salary offered DOE (Depending on experience)

Location: Bideford, Devon

Overview:
We are looking for an additional part-time Property Management Support assistant to join our Property Management Team at our busy head office in Bideford, to expand our coverage and further enhance our service to property owners.

The successful applicant will have excellent communication and organisational skills and a calm, friendly personality. An exceptional level of customer service and knowledge of Microsoft Word and Excel are essential; full training and support is provided.

The role involves working closely with our Holiday Support Teams, Property Managers and Administrators, liaising with both new and existing property owners and dealing with guests to offer advice and excellent customer service.

The position requires a degree of flexibility as the occasional holiday cover may be required. In addition, further support may be required to meet the demands of the business. In return we offer a competitive salary, company pension scheme, staff holiday offers and a good working environment.

The position is part time, (on average 90 hours per calendar month with the possibility of additional shifts in the future) shift patterns during the evenings 5pm-9pm and weekends 9am-8pm.

How to apply:
If you possess the experience, passion and attitude to make this role a success then we would love to hear from you. Please send your CV with covering letter to [email protected]

King Recruit is working in partnership with holidaycottages.co.uk. Please direct all correspondence and enquiries to the email address above.

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Reservations Consultants / Customer Service (Weekend Workers)

Closing: 24/11/17

Job Type: Part-time weekend work

Salary: Competitive market salary offered DOE (Depending on experience)

Location: Bideford, Devon

Overview:
Are you passionate about customers and are you passionate about their holidays? With record numbers of British holidaymakers opting for “staycations” there’s never been a better time to work in the UK holiday business.

If you are looking for a part-time role this is a unique customer service opportunity to join a vibrant, rewarding and innovative employer!

You will be positioned in the busy reservations team that takes around 50,000 bookings a year and covers all aspects of pre-sales (reservations) and after sales activity (customer services).

Working in the stunning North Devon town of Bideford with 3 beautiful beaches, you can expect to work for a British Travel Awards winner for excellence in customer service. With approaching 200 staff and a growing portfolio of 3400+ properties across the UK. If you thrive in a fast-paced, versatile and exciting team environment, this career move could be your best one yet!

We value our staff which is why we offer a comprehensive training and support program to ensure you can confidently deliver our market-leading approach. In return we offer a competitive salary, company pension scheme, staff holiday offers and a great working environment.

Join now and work for a value driven and people focused employer; North Devon’s employer of choice.

Your Role:

  • Within the role of reservations and customer services, you will join a dedicated team of holiday experts who skillfully guide and assist customers in finding their perfect holiday cottage. * Full training is provided
  • You will use a variety of channels from taking calls, to email and on-line live chat services
  • In providing excellence of customer service, you will offer support and assistance once guests have booked.
  • Effectively sell holidays to holidaymakers and convert leads.
  • Use skills and techniques to convert enquiries.
  • Handle enquiries quickly to be more efficient.
  • Add perceived value to clients choosing our business.
  • Inform owners of bookings.
  • Client Credentials & Fraud Prevention.
  • Negotiation skills; Work through with clients to get the best price.

Your Skills:

  • Proven customer service experience within a relevant role, gained within a customer focused environment, e.g. office or contact centre, retail or hospitality sector or similar.
  • Good telephone experience and an ability to speak confidently with customers.
  • Good interpersonal and team based skills.
  • MS Office skills and experience with responding to emails in a business environment.
  • Pro-active and enthusiastic working style.

Desirable:

  • Experience of working within the travel and leisure industry.
  • Experience in a sales based environment.

The Rewards:

  • Competitive salary offered (DOE).
  • Pension scheme and holiday offer (including an annual holiday allowance to experience our properties).
  • Flexible working.

How to apply:
If you possess the experience, passion and attitude to make this role a success then we would love to hear from you. Please send your CV with covering letter to [email protected]

King Recruit is working in partnership with holidaycottages.co.uk. Please direct all correspondence and enquiries to the email address above.

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Web Developer

Closing: 30/11/17

Overview:

Have you ever envisaged a job where you could progress your career and have the best work/life balance Devon has to offer?

Are you a knowledgeable and professional Developer that can continuously improve systems and contribute to new and exciting projects and opportunities?

Working in the beautiful North Devon town of Bideford with 3 beautiful beaches, you can literally have the best of both worlds. Holiday Cottages is a British Travel Awards winner, with 200 staff and a thriving portfolio of 3000 properties across the UK. If you thrive in a fast-paced, versatile and exciting team environment, this career move could be your best one yet!

Working in a refreshing, upbeat and advanced digital and tech team, you will join a growing team of Developers and Tech Experts. Your role will be to design, build and deliver exciting digital projects, design front-end and back-end integration systems from start to finish and work on the latest industry developments.

Join now and let's grow together.

Part of the Travel Chapter Group, Holidaycottages.co.uk is an award-winning holiday letting company with over 25 years’ experience specialising in quality holiday properties across the UK. We pride ourselves on our extensive and varied portfolio of properties, and always strive to exceed the expectations of our holidaymakers and property owners alike.

Your role:

  • Fluent in a range of development languages, you'll work across a mix of digital projects (web and mobile), utilising your expertise.
  • You'll design, build and contribute to our day-to-day work, from Agile software discussions, to implementing back-end integration systems and designing secure new applications from start to finish.
  • You'll have input into project briefs to keep them running smoothly and to deadline
  • Complete project administration to ensure the team stays on the same page and produce user-friendly training documents for roll-out.
  • From a maintenance perspective, you'll oversee regular testing of new and existing code, run bug and root cause analysis to minimise system issues and prepare high quality code for scheduled release cycles
  • Passionate about technology, you'll keep informed on the latest industry developments, making practical recommendations for improvements to ensure we're continually moving forward as a business.

Your Skills:

  • You'll have strong experience across back-end projects
  • You'll be well-versed across a number of programming languages, for example CSharp.Net, ASP.Net (MVC), PHP, HTML, JavaScript/JQuery, AJAX, Angular. JS and CSS - and always interested to learn.
  • You will have strong numeracy and literacy skills, methodical, innovative, take initiative and work really collaboratively within a team
  • You will thrive in this role if you are pro-active and enjoy working in a fast-paced and versatile environment.
  • You'll have a clear grasp of UX, IX and IA requirements with an understanding of how they relate to digital marketing, creative design and content marketing.
  • Previous experience in a digital or integrated design agency setting would be beneficial as would an Agile or Waterfall certification (or good working knowledge of the approach)

How to apply:

If you possess the experience, passion and attitude to make this role a success then we would love to hear from you. Please send your CV with covering letter to [email protected]

King Recruit is working in partnership with holidaycottages.co.uk. Please direct all correspondence and enquiries to the email address above.

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Digital Content Writer (Property)

Job Type: Full Time – although part time may be considered

Salary: Competitive market salary offered DOE (Depending on experience)

Location: Flexible

Overview:

We are looking for an experienced copywriter to join our marketing team to write property descriptions across our collection of brands. The ideal candidate would have strong written English, have an eye for detail and would be computer literate.

You must be able to follow clear guidelines and procedures, work quickly but to a high standard, and be able to work across a variety of tone of voice briefs depending on the website in our portfolio you're writing for.

Essentials:

  • Excellent written English
  • Previous experience using Microsoft Office programs
  • Eye for detail
  • Proficient proof reader
  • Ability to change style depending on target audience

Desirables:

  • Have previous experience in the travel industry
  • Have an understanding of SEO
  • Previous experience using content management systems

The Rewards:

  • Competitive salary offered (DOE)
  • Pension scheme and holiday offer (including an annual holiday allowance to experience our properties)
  • Flexible working

How to apply:

If you possess the experience, passion and attitude to make this role a success then we would love to hear from you. Please send your CV with covering letter to [email protected]

King Recruit is working in partnership with holidaycottages.co.uk. Please direct all correspondence and enquiries to the email address above.

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Marketing Analyst

Job Type: Full Time

Salary: Competitive market salary offered DOE (Depending on experience)

Location: Flexible

Overview:

The Travel Chapter is an award-winning holiday letting company with over 25 years’ experience specialising in quality holiday properties across the UK. We pride ourselves on our extensive and varied portfolio of properties, and always strive to exceed the expectations of our holidaymakers and homeowners alike. Our team is key to our continued success, and as part of our ongoing growth plans, we are seeking a dedicated and enthusiastic individual to join our Marketing Team in the North Devon area.

The role:

Reporting to the Marketing Director you will be responsible for providing insight and analysis across all marketing activity to stakeholders across the Marketing team and the wider business.

You’ll be an Analytics expert and you’ll champion all things data.

You’ll be an expert at presenting information back to Senior and Junior level stake-holders. You’ll ensure that you provide actionable data that’s easy to understand and you’ll take pride in seeing improvements thanks to your insight.

Duties and responsibilities:

  • You'll be completely up to speed with all the latest analytics software and devise the plan for how we take customer insight forwards as a business.
  • You'll analyse every marketing channel, uncovering information about the profile of bookings, segments of customers, and anything else that will allow action to be taken for improvement.
  • Brand performance; you'll deliver key insight about how each brand is performing to key stakeholders allowing them to make improvements quickly and intelligently.
  • You'll live and breathe attribution - from various models to uncovering new insight you'll be keen to show how we could make our marketing spend work harder.
  • Enhanced ecommerce: you’ll tie keyword performance to stock sales performance within GA to help our Paid Media team better understand their campaign performance and tie up our marketing activity to actual revenue performance
  • Paid Media: You’ll help uncover big opportunities for our team to make savings across Paid Media by comparing PPC and Organic results and working with the Paid Media and SEO teams to better optimise their activity, ensuring that we are optimising media spend.
  • Performance Reports: You'll produce frequent performance reports to ensure Senior stakeholders are aware of all of the on-going activity.
  • You’ll work closely with our performance management team to glean insight in to where we need to increase performance and work with Senior Members of the marketing team to ensure this happens quickly and effectively.
  • You'll be on top of any changes to web activity - whether spikes in traffic or spotting potential errors on the website through reporting, you'll surface the insight to the right people so that they can act immediately.
  • Performance Reports: You’ll produce frequent performance reports to ensure Senior stakeholders are aware of all of the on-going activity.
  • Provide creditable insight into the consumer sector with clear and defined communication of customer trends, buying behaviour's, channel considerations to ensure marketing performance.
  • Analysing market research and act as a bridge between marketing, sales and key departments within the organisation and communicate findings and actions.
  • You'll interpret customer information that will allow the business to acquire, develop and retain their customers. From analysing buying patterns to booking trends, you'll own and report on all the key numbers.
  • Website changes: You’ll be involved in reporting on and delivering insight in to the performance of website changes, from multivariate testing to the launching of a new brand, you’ll deliver the insight that shows how well its performed.
  • Customer Journeys: You’ll uncover new and interesting things within our customer journey across the web and other platforms, tying up user IDs with the Systems team in order to deliver a single customer view to the business.

The Rewards:

  • In return, we offer a competitive salary package, pension scheme and holiday offer. We also provide full and ongoing training, along with the opportunity to be part of a progressive and expanding business.

How to apply:

If you possess the experience, passion and attitude to make this role a success then we would love to hear from you. Please send your CV with covering letter to [email protected]

King Recruit is working in partnership with holidaycottages.co.uk. Please direct all correspondence and enquiries to the email address above.

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Digital Marketing Manager

Job Type: Full Time. Permanent

Salary: Competitive salary offered (DOE)

Location: Bideford, Devon

Overview:

This is a brand new opportunity to join a thriving business, positioned as a leading digital holiday cottages business. If you are an ambitious digital and data led Digital Marketing Manager with strong performance marketing skills this is most definitely, a strategic career opportunity.

Working in the North Devon town of Bideford with 3 beautiful beaches, you can literally have the best of both worlds. The Travel Chapter Group (incorporating holidaycottages.co.uk) is a British Travel Awards winner, with 200 staff and a thriving portfolio of over 3000 properties across the UK. This is an opportunity for you to thrive in a fast-paced, versatile and progressive environment.

You will be positioned within a rapidly growing Marketing team reporting into the Marketing Director with a strong emphasis on digital and close collaboration with the technical team. Join now and let's grow together.

The Travel Chapter Group, incorporating Holidaycottages.co.uk and other holiday cottage acquired businesses, is an award-winning holiday letting company with over 25 years’ experience specialising in quality holiday properties across the UK. We pride ourselves on our extensive and varied portfolio of properties, and always strive to exceed the expectations of our holidaymakers and property owners alike.

Your role:

This would suit someone with around 2-4 years experience specifically in Digital Marketing and paid search with a hands on approach to PPC. The role will be PPC and performance marketing led and will involve managing paid media acquisition channels, whether that be AdWords, Bing, Display/Programmatic, Facebook or affiliates.

You will be able to strategise an approach to paid media, understanding the impact of bidding across multiple brands and being able to see a strategy through from keyword planning to ad-copy optimization, bidding and reporting. You’ll be passionate about digital and ensure a ‘joined up’ approach to all digital marketing channels, including: PPC, SEO, Re-Targeting and affiliates.

Key duties (not inclusive)

  • Working with the Paid Media Manager to ensure a fully optimized campaign set-up across all our Paid Media channels. From bid management to ad-copy optimization, or scripts and programs that can develop efficiency across any of these channels.
  • Optimising AdWords, Bing Ads, Display/Programmatic as well as Facebook campaigns daily for various different brands within our wider travel group. You’ll live and breathe seeing improvements across paid media channels, being keen to get your hands dirty as well as work on the higher-level strategy elements.
  • Reporting on campaign results via native ad platforms, BI and Google Analytics. You’ll be comfortable creating reports in excel as well as native platforms to pass on insight to the key stakeholders.
  • Data driven optimization: channel traffic, CPA, conversion rate, sign up rate, focusing on the right metrics to quantify and evaluate, split test and fine tune using the right date.
  • Working closely with the rest of the marketing team across PR, SEO, content, offline and email – turning insights and opportunities into actionable campaigns.

Your Experience (Essential)

  • 2-4 years experience as a Senior Digital Marketing Executive, Digital Marketing Manager, PPC Manager or Paid Media Manager
  • Digitally focused with a superb understanding of key performance marketing channels, such as PPC, SEO, Social and Display
  • Be data driven – have a great understanding of data and the part it plays in segmenting and ensuring the right messages are delivered across all of our marketing platforms
  • Willing to travel to London and other parts of the UK when required for meetings with partner agencies and suppliers.
  • Strong written and verbal communication skills being able to hit the ground running in establishing fundamental relationships with internal and external stakeholders.

Desirable:

  • Experience working within the travel industry or a tech focused business environment
  • Affiliate Marketing experience

The Rewards:

  • Competitive salary offered (DOE)
  • Pension scheme and holiday offer (including an annual holiday allowance to experience our properties)
  • Flexible working

How to apply:

If you possess the experience, passion and attitude to make this role a success then we would love to hear from you. Please send your CV with covering letter to [email protected]

King Recruit is working in partnership with holidaycottages.co.uk. Please direct all correspondence and enquiries to the email address above.

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Digital Content Executive

Job Type: Full Time

Location: Bideford

Overview:

This is a brand new opportunity to join a thriving business, positioned as a leading digital holiday cottages business. If you are an ambitious Content Marketing Executive with strong content writing skills and experience of SEO this is most definitely a strategic career opportunity.

Working in the North Devon town of Bideford with 3 beautiful beaches, you can literally have the best of both worlds. The Travel Chapter Group (incorporating holidaycottages.co.uk) is a British Travel Awards winner, with 200 staff and a thriving portfolio of over 3000 properties across the UK. This is an opportunity for you to thrive in a fast-paced, versatile and progressive environment.

You will be positioned within a rapidly growing Marketing team reporting into the Content Marketing Manager with a strong emphasis on tone of voice across multiple brands and organic SEO. Join now and let's grow together.

The Travel Chapter Group, incorporating Holidaycottages.co.uk and other holiday cottage acquired businesses, is an award-winning holiday letting company with over 25 years’ experience specialising in quality holiday properties across the UK. We pride ourselves on our extensive and varied portfolio of properties, and always strive to exceed the expectations of our holidaymakers and property owners alike.

Main Responsibilities:

  • Work as part of a team to:
  • Develop the content marketing strategy across the portfolio of Travel Chapter Brands
  • Develop and implement tone of voice guidelines across the brands
  • Develop, understand and implement marketing personas across the brand, understanding key touchpoints within each customer persona’s journey in order to develop highly targeted, specific content
  • Plan and implement new content ideas and formats from creation through to performance analysis
  • Work with the SEO manager to find and develop new content ideas that will ensure our brands rank for specific keywords
  • Develop and implement a social media strategy across the brands
  • Be responsible for the output of organic media, editing and quality
  • Reporting on outputs using a variety of analytics tools, such as Google Analytics, SEM Rush, Search Console etc.
  • Analyse the performance of yours and others content and make recommendations for future content
  • Work with key stakeholders across the marketing team to deliver a marketing strategy that ensures growth of organic traffic, email database, and bookings for the Travel Chapter group
  • Where applicable, identify and build relationships with like-minded businesses, journalists and customers to improve brand awareness and develop PR relationships
  • Take on any other responsibilities that would be reasonably expected of you as required across the marketing department

Knowledge, skills and experience required:

Essential:

  • Excellent standard of written and spoken English
  • Previous experience working in a marketing environment
  • Previous experience working in a marketing environment
  • Knowledge of using social media channels
  • Knowledge of content marketing and blogging
  • Ability to write informative and interesting content
  • Confident in networking and building relationships

Desirables:

  • Knowledge of SEO and organic traffic growth
  • Previous experience working in the travel sector
  • Experience of managing marketing campaigns
  • Previous CRM experience
  • Ability to write press releases

How to apply:

If you possess the experience, passion and attitude to make this role a success then we would love to hear from you. Please send your CV with covering letter to [email protected]

King Recruit is working in partnership with holidaycottages.co.uk. Please direct all correspondence and enquiries to the email address above.

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