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The Travel Chapter specialises in providing quality accommodation across the travel sector. We are as passionate about our staff, as we are about our accommodation. We understand that it's our dedicated, innovative team that delivers and drives us forward.

We offer a wide variety of exciting roles across our network of websites, from reservations consultants and property managers to creative and technical roles such as designers and web developers.

We're a growing business and are always on the lookout for talented people or if you're just utterly brilliant and think you could help us on our journey we'd love to hear from you. Send your CV and a covering letter to careers@thetravelchapter.co.uk to begin your next chapter...

Business Intelligence Analyst

Job Type: Full Time

Salary: Competitive market salary offered DOE (Depending on experience)

Location: Bideford, Devon

Overview:
Have you ever envisaged a job where you could progress your career and have the best work/life balance Devon has to offer?

Are you a Business Intelligence Analyst, Finance Analyst or Data Analyst with expertise in Data and Business Intelligence with the ability to translate complex data into actionable insights and recommendations? Perhaps you also have a financial background and you have a particular interest in data analysis and reporting.

Working in the stunning North Devon town of Bideford with 3 beautiful beaches, you can expect to work for a British Travel Awards winner for excellence in customer service. With approaching 200 staff and a growing portfolio of 3400+ properties across the UK. If you thrive in a fast-paced, versatile and exciting team environment, this career move could be your best one yet!

Working in a multifaceted and fast paced financial team, you will create added value competitor, market and product intelligence. This will facilitate strategic planning & capability development and you will support long-term growth ambitions. The Business Intelligence Analyst will also support the business on strategic projects, performing ad hoc analysis to aid decision-making.

Join now and let's grow together.

Part of the Travel Chapter Group, Holidaycottages.co.uk is an award-winning holiday letting company with over 25 years’ experience specialising in quality holiday properties across the UK. We pride ourselves on our extensive and varied portfolio of properties, and always strive to exceed the expectations of our holidaymakers and property owners alike.

Your role

  • Working with the Finance Team, this is a brand new role that will be focused on analysis of key business data and extracting business intelligence.
  • Collaborate with the rest of the team in the creation of the continuous global reporting and analysis of data, including reporting for Top Management
  • Support the team in the delivery of competitor focused understanding on current and future competitive set
  • Communicate and integrate insights from multiple sources to inform company strategy
  • Participate in complex and high profile ad hoc qualitative and quantitative research projects, Identify trends, watch-outs and early warnings of market events
  • Proactively identify consumer and market trends, and the conversion of that information into strategic opportunities for the business
  • Build and maintain strong relationships across the business and with external partners to assess and respond to data needs

Your Skills

  • Data Analysis or Business Intelligence Analyst experience either from a financial or data led environment.
  • Experience in collating and analysis of data through BI tools or Excel
  • Previous experience in market research, ideally having experience in using research techniques and a variety of methodologies (primary, secondary; qualitative and quantitative approaches) to aid the development and refinement of strategies
  • Previous experience of analysis of market, consumer and financial data and making appropriate recommendations
  • Excellent communication and interpersonal skills, as well as presentation skills – able to ‘tell a story’
  • Highly numerate
  • Excellent IT skills – Inclusive of Advanced Level Excel
  • High level of precision and attention to detail
  • Ability to demonstrate strong commercial awareness
  • Comfortable with a fast-paced environment and changing business priorities
  • Well organised, proactive, results oriented, flexible and collaborative approach to work
  • Naturally inquisitive and question led
  • Highly Desirable: Experience with Qliksense

The Rewards:
In return, we offer a competitive salary package, pension scheme and holiday offer, with the opportunity for on-going training; not to mention the opportunity to be part of a rapidly expanding business.

How to Apply:
If you possess the experience, passion and attitude to make this role a success then we would love to hear from you. Please send your CV with covering letter to enquiries@kingrecruit.com

King Recruit is working in partnership with Holiday Cottages. Please direct all correspondence and enquiries to the email address above.

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Reservations Consultants / Customer Service (Part-time shift)

Closing: 31/07/17

Job Type: Part-time

Salary: Competitive market salary offered DOE (Depending on experience)

Location: Bideford, Devon

Hours: Hours: Part-time shift patterns - week-on week-off (approx. 70 hours per month):

  • Week 1
  • Friday: 17:15-21:15
  • Saturday: 09:00-17:00 or 13:00-20:00
  • Sunday: 10:00-16:00 or 13:00-20:00
  • Monday – Thursday: 17:15-21:15
  • Week 2
  • Friday to Thursday, then a week off

Overview:
Are you passionate about customers and are you passionate about their holidays? With record numbers of British holidaymakers opting for “staycations” there’s never been a better time to work in the UK holiday business.

If you are looking for a part-time role this is a unique customer service opportunity to join a vibrant, rewarding and innovative employer!

You will be positioned in the busy reservations team that takes around 50,000 bookings a year and covers all aspects of pre-sales (reservations) and after sales activity (customer services).

Working in the stunning North Devon town of Bideford with 3 beautiful beaches, you can expect to work for a British Travel Awards winner for excellence in customer service. With approaching 200 staff and a growing portfolio of 3400+ properties across the UK. If you thrive in a fast-paced, versatile and exciting team environment, this career move could be your best one yet!

We value our staff which is why we offer a comprehensive training and support program to ensure you can confidently deliver our market-leading approach. In return we offer a competitive salary, company pension scheme, staff holiday offers and a great working environment.

Join now and work for a value driven and people focused employer; North Devon’s employer of choice.

Your role:

  • Within the role of reservations and customer services, you will join a dedicated team of holiday experts who skillfully guide and assist customers in finding their perfect holiday cottage. * Full training is provided
  • You will use a variety of channels from taking calls, to email and on-line live chat services
  • In providing excellence of customer service, you will offer support and assistance once guests have booked.
  • Effectively sell holidays to holidaymakers and convert leads.
  • Use skills and techniques to convert enquiries.
  • Handle enquiries quickly to be more efficient.
  • Add perceived value to clients choosing our business.
  • Inform owners of bookings.
  • Client Credentials & Fraud Prevention.
  • Negotiation skills; Work through with clients to get the best price.

Your Skills

  • Proven customer service experience within a relevant role, gained within a customer focused environment, e.g. office or contact centre, retail or hospitality sector or similar.
  • Good telephone experience and an ability to speak confidently with customers.
  • Good interpersonal and team based skills.
  • MS Office skills and experience with responding to emails in a business environment.
  • Pro-active and enthusiastic working style.

Desirable:

  • Experience of working within the travel and leisure industry.
  • Experience in a sales based environment.

The Rewards:

  • Competitive salary offered (DOE).
  • Pension scheme and holiday offer (including an annual holiday allowance to experience our properties).
  • Flexible working.

How to Apply:
If you possess the experience, passion and attitude to make this role a success then we would love to hear from you. Please send your CV with covering letter to enquiries@kingrecruit.com

King Recruit is working in partnership with The Travel Chapter and incorporating Holiday Cottages. Please direct all correspondence and enquiries to the email address above.

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