START A NEW CHAPTER...

The Travel Chapter specialises in providing quality accommodation across the travel sector. We are as passionate about our staff, as we are about our accommodation. We understand that it's our dedicated, innovative team that delivers and drives us forward.

We offer a wide variety of exciting roles across our network of websites, from reservations consultants and property managers to creative and technical roles such as designers and web developers. To see our applicant privacy notice click here

We're a growing business and are always on the lookout for talented people or if you're just utterly brilliant and think you could help us on our journey we'd love to hear from you. Send your CV and a covering letter to [email protected] to begin your next chapter...

Property Manager - Kent and Sussex

The Travel Chapter Group, incorporating holidaycottages.co.uk and other holiday cottage acquired businesses, is an award-winning holiday letting company with over 25 years' experience specialising in quality holiday properties across the UK. We pride ourselves on our extensive and varied portfolio of properties, and always strive to exceed the expectations of our holidaymakers and property owners alike.

With fast approaching 200+ staff across the UK and a thriving portfolio of 4000+ properties across the UK you can thrive in a progressive, marketing centric, versatile and dynamic team environment, this is the career move for you.

Our team is key to our continued success, and as part of our exciting growth plans we're seeking a highly skilled Property Manager to expand our presence in the Kent and Sussex region.

Your Role:

We are seeking a professional and customer-focussed Property Manager to be the main contact for a portfolio of properties across the designated region.

You will liaise with our homeowners on all aspects of their properties (from feedback and photography, to pricing and booking performance) to help them maximise their income.

Providing a high level of customer service at all times, you'll develop strong working relationships with the homeowners to produce positive customer feedback and maintain owner retention.

Your Skills:

Target focused with outstanding communication and influencing skills, you will be methodical and highly organised with the ability to proactively take ownership of your portfolio and build lasting relationships with your clients.

You will be interested in the holiday property industry, happy to keep an eye on all industry developments to maintain our competitive edge, and be comfortable assessing feedback to put into actionable plans for individual properties.

You’ll solve problems calmly,and be happy working on your own initiative.

Experience of account management, particularly in the holiday property industry, is desirable, whilst a full driving licence and the ability to work evenings and weekends as necessary is essential.

What do you get?

  • Competitive salary
  • Company Car provided
  • Working from home, with full IT Support
  • £300 per year towards a holiday booked through one of our brands
  • 25 days holiday per year
  • Cycle to Work Scheme
  • A relaxed, friendly work environment.
  • Time for training and self-improvement
  • Highly effective, motivated and supportive team members!

How to Apply:

If you possess the experience, passion and attitude to make this exciting role a success we’d love to hear from you.

King Recruit is working in partnership with Holiday Cottages. Please direct all correspondence and enquiries to [email protected]

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Property Manager - North Wales

The Travel Chapter Group, incorporating holidaycottages.co.uk and other holiday cottage acquired businesses, is an award-winning holiday letting company with over 25 years' experience specialising in quality holiday properties across the UK. We pride ourselves on our extensive and varied portfolio of properties, and always strive to exceed the expectations of our holidaymakers and property owners alike.

With fast approaching 200+ staff across the UK and a thriving portfolio of 4000+ properties across the UK you can thrive in a progressive, marketing centric, versatile and dynamic team environment, this is the career move for you.

Our team is key to our continued success, and as part of our exciting growth plans we’re seeking a highly skilled Property Manager to expand our presence in the North Wales region.

Your Role:

We are seeking a professional and customer-focussed Property Manager to be the main contact for a portfolio of properties across the designated region.

You will liaise with our homeowners on all aspects of their properties (from feedback and photography, to pricing and booking performance) to help them maximise their income.

Providing a high level of customer service at all times, you'll develop strong working relationships with the homeowners to produce positive customer feedback and maintain owner retention.

Your Skills:

Target focused with outstanding communication and influencing skills, you will be methodical and highly organised with the ability to proactively take ownership of your portfolio and build lasting relationships with your clients.

You will be interested in the holiday property industry, happy to keep an eye on all industry developments to maintain our competitive edge, and be comfortable assessing feedback to put into actionable plans for individual properties.

You’ll solve problems calmly,and be happy working on your own initiative.

Experience of account management, particularly in the holiday property industry, is desirable, whilst a full driving licence and the ability to work evenings and weekends as necessary is essential.

What do you get?

  • Competitive salary
  • Company Car provided
  • Working from home, with full IT Support
  • £300 per year towards a holiday booked through one of our brands
  • 25 days holiday per year
  • Cycle to Work Scheme
  • A relaxed, friendly work environment.
  • Time for training and self-improvement
  • Highly effective, motivated and supportive team members!

How to Apply:

If you possess the experience, passion and attitude to make this exciting role a success we’d love to hear from you.

King Recruit is working in partnership with Holiday Cottages. Please direct all correspondence and enquiries to [email protected]

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New Business Manager - Norfolk

The Travel Chapter Group, incorporating holidaycottages.co.uk and other holiday cottage acquired businesses, is an award-winning holiday letting company with over 25 years' experience specialising in quality holiday properties across the UK.

We're seeking a commercially driven New Business Manager who will be responsible to drive both property acquisition and revenue for their region.

The role will require an in-depth understanding of the UK holiday letting marketplace, specifically Norfolk. This should include an expert knowledge of the local competition and key market drivers. The ability to implement a pricing strategy which reflects local demand, the region and projected revenue for each property.

The successful candidate must be a results driven and motivated individual, focused on achieving and exceeding targets.

Main Responsibilities:

  • Quality - To take on properties to a good 4/5 star standard
  • Key Performance Indicators - Meet and exceed the number of properties tasked to be signed up, revenue the properties will bring in. Work towards TC standard contract terms.
  • Appointments: - Work towards attending at least 6 new appointments per week. Self generate new appointments, make 2nd follow up appointments as well as attend appointments secured by the Property Advisors.
  • Service - Manage and exceed the Owners expectations by adhering to the departments SLA’s.
  • Knowledge - Fully understand competitors, the market, internal brands, regional performance indicators within your area/region.
  • Owner proposition - An in-depth understanding of the Travel Chapter’s owner proposition and USP’s.
  • Pipeline management - Maintain a clean pipeline of qualified opportunities to convert.
  • Collaboration - Provide regular feedback to lead generation team on the quality of leads and appointments.
  • Reporting - Annual & Quarterly Performance Reviews – Appointments, revenue, properties signed up. Terms of sign up. Quality of properties.
  • Personal - Use time effectively and efficiently; set and manage objectives and goals and evaluate these results. Remain calm under pressure.
  • Ambassador of the brand - Represent Travel Chapter during all visits and while attending necessary functions and county shows

Knowledge, skills and experience required:

Essential

  • Outstanding communication and influencing skills
  • Good IT including excel, numeracy and literacy skills
  • Results driven and motivated to work to hit and exceed targets
  • Full clean driving licence.
  • Experience of field based sales and remote working.
  • Ability to work evenings and weekends when required.
  • Experience of managing a range of customers.
  • Good geographical knowledge of the area you are aligned to
  • A problem solver/able to work on your own initiative.
  • Ability to self motivate.
  • Strong time management skills.
  • Able to follow processes clearly and efficiently.
  • Experience of using CRM systems to manage sales process and pipeline of opportunities.

Desirable

  • Knowledge of the holiday letting industry would be advantageous
  • Experience of photography
  • An eye for interior design

What do you get?

  • Competitive salary & Commission
  • Company Car
  • £300 per year towards a holiday booked through one of our brands.
  • 25 days holiday per year.
  • Childcare Vouchers, Cycle to Work Scheme.
  • A relaxed, friendly work environment.
  • Time for training and self-improvement.
  • Highly effective, motivated and supportive team members!

Please direct all correspondence to [email protected]

Read more

New Business Manager - Oxfordshire, Wiltshire and Berkshire

The Travel Chapter Group, incorporating holidaycottages.co.uk and other holiday cottage acquired businesses, is an award-winning holiday letting company with over 25 years' experience specialising in quality holiday properties across the UK.

We're seeking a commercially driven New Business Manager who will be responsible to drive both property acquisition and revenue for their region.

The role will require an in-depth understanding of the UK holiday letting marketplace, specifically Oxfordshire, Wiltshire and Berkshire. This should include an expert knowledge of the local competition and key market drivers. The ability to implement a pricing strategy which reflects local demand, the region and projected revenue for each property.

The successful candidate must be a results driven and motivated individual, focused on achieving and exceeding targets.

Main Responsibilities:

  • Quality - To take on properties to a good 4/5 star standard
  • Key Performance Indicators - Meet and exceed the number of properties tasked to be signed up, revenue the properties will bring in. Work towards TC standard contract terms.
  • Appointments: - Work towards attending at least 6 new appointments per week. Self generate new appointments, make 2nd follow up appointments as well as attend appointments secured by the Property Advisors.
  • Service - Manage and exceed the Owners expectations by adhering to the departments SLA’s.
  • Knowledge - Fully understand competitors, the market, internal brands, regional performance indicators within your area/region.
  • Owner proposition - An in-depth understanding of the Travel Chapter’s owner proposition and USP’s.
  • Pipeline management - Maintain a clean pipeline of qualified opportunities to convert.
  • Collaboration - Provide regular feedback to lead generation team on the quality of leads and appointments.
  • Reporting - Annual & Quarterly Performance Reviews – Appointments, revenue, properties signed up. Terms of sign up. Quality of properties.
  • Personal - Use time effectively and efficiently; set and manage objectives and goals and evaluate these results. Remain calm under pressure.
  • Ambassador of the brand - Represent Travel Chapter during all visits and while attending necessary functions and county shows

Knowledge, skills and experience required:

Essential

  • Outstanding communication and influencing skills
  • Good IT including excel, numeracy and literacy skills
  • Results driven and motivated to work to hit and exceed targets
  • Full clean driving licence.
  • Experience of field based sales and remote working.
  • Ability to work evenings and weekends when required.
  • Experience of managing a range of customers.
  • Good geographical knowledge of the area you are aligned to
  • A problem solver/able to work on your own initiative.
  • Ability to self motivate.
  • Strong time management skills.
  • Able to follow processes clearly and efficiently.
  • Experience of using CRM systems to manage sales process and pipeline of opportunities.

Desirable

  • Knowledge of the holiday letting industry would be advantageous
  • Experience of photography
  • An eye for interior design

What do you get?

  • Competitive salary & Commission
  • Company Car
  • £300 per year towards a holiday booked through one of our brands.
  • 25 days holiday per year.
  • Childcare Vouchers, Cycle to Work Scheme.
  • A relaxed, friendly work environment.
  • Time for training and self-improvement.
  • Highly effective, motivated and supportive team members!

Please direct all correspondence to [email protected]

Read more

New Business Manager - Hampshire

The Travel Chapter Group, incorporating holidaycottages.co.uk and other holiday cottage acquired businesses, is an award-winning holiday letting company with over 25 years' experience specialising in quality holiday properties across the UK.

We're seeking a commercially driven New Business Manager who will be responsible to drive both property acquisition and revenue for their region.

The role will require an in-depth understanding of the UK holiday letting marketplace, specifically Hampshire. This should include an expert knowledge of the local competition and key market drivers. The ability to implement a pricing strategy which reflects local demand, the region and projected revenue for each property.

The successful candidate must be a results driven and motivated individual, focused on achieving and exceeding targets.

Main Responsibilities:

  • Quality - To take on properties to a good 4/5 star standard
  • Key Performance Indicators - Meet and exceed the number of properties tasked to be signed up, revenue the properties will bring in. Work towards TC standard contract terms.
  • Appointments: - Work towards attending at least 6 new appointments per week. Self generate new appointments, make 2nd follow up appointments as well as attend appointments secured by the Property Advisors.
  • Service - Manage and exceed the Owners expectations by adhering to the departments SLA’s.
  • Knowledge - Fully understand competitors, the market, internal brands, regional performance indicators within your area/region.
  • Owner proposition - An in-depth understanding of the Travel Chapter’s owner proposition and USP’s.
  • Pipeline management - Maintain a clean pipeline of qualified opportunities to convert.
  • Collaboration - Provide regular feedback to lead generation team on the quality of leads and appointments.
  • Reporting - Annual & Quarterly Performance Reviews – Appointments, revenue, properties signed up. Terms of sign up. Quality of properties.
  • Personal - Use time effectively and efficiently; set and manage objectives and goals and evaluate these results. Remain calm under pressure.
  • Ambassador of the brand - Represent Travel Chapter during all visits and while attending necessary functions and county shows

Knowledge, skills and experience required:

Essential

  • Outstanding communication and influencing skills
  • Good IT including excel, numeracy and literacy skills
  • Results driven and motivated to work to hit and exceed targets
  • Full clean driving licence.
  • Experience of field based sales and remote working.
  • Ability to work evenings and weekends when required.
  • Experience of managing a range of customers.
  • Good geographical knowledge of the area you are aligned to
  • A problem solver/able to work on your own initiative.
  • Ability to self motivate.
  • Strong time management skills.
  • Able to follow processes clearly and efficiently.
  • Experience of using CRM systems to manage sales process and pipeline of opportunities.

Desirable

  • Knowledge of the holiday letting industry would be advantageous
  • Experience of photography
  • An eye for interior design

What do you get?

  • Competitive salary & Commission
  • Company Car
  • £300 per year towards a holiday booked through one of our brands.
  • 25 days holiday per year.
  • Childcare Vouchers, Cycle to Work Scheme.
  • A relaxed, friendly work environment.
  • Time for training and self-improvement.
  • Highly effective, motivated and supportive team members!

Please direct all correspondence to [email protected]

Read more

Managed Cottages Assistant - Norfolk

The Travel Chapter Group, incorporating Holidaycottages.co.uk and other holiday cottage acquired businesses, is an award-winning holiday letting company with over 25 years' experience specialising in quality holiday properties across the UK. We pride ourselves on our extensive and varied portfolio of properties, and always strive to exceed the expectations of our holidaymakers and property owners alike.

With fast approaching 200+ staff across the UK and a thriving portfolio of 4000+ properties across the UK. If you thrive in a progressive, marketing centric, versatile and dynamic team environment, this is the career move for you.

Main purpose of the job:

To work as part of the Managed Properties Team and to support the Kett Property Services Manager in the management of Kett Cottages. You will help to build good business relationships with both Owners and Clients as well as providing the best customer service possible by responding to issues quickly and efficiently in line with procedures. Working alongside Kett Property Services Manager, Property Team, Owners, Maintenance and Reservations teams to ensure best working practices, ensuring the smooth provision of services to owners.

Main Responsibilities:

  • Deputise for Kett Property Services Manager (KPSM) when required.
  • Check arrivals & departures list daily/weekly via internal systems to ensure all relevant services are provided.
  • Brief KPSM on ongoing issues that might impact on arrivals – Housekeeper holidays, cottage repairs, owner arrivals.
  • Collate, distribute and input incoming invoices from suppliers.
  • Check invoices against work completed for accuracy.
  • Collect and issue cottage keys where appropriate.
  • Maintain Managed Services inventories and service logs.
  • Liaise with property's cleaner/cleaning team to report findings/shortcomings and agree a resolution by phone and email.
  • Reporting findings to the owner, and inform Property Manager, where an ongoing problem is identified with regards to the standards of cleaning.
  • Report to KPSM items that need to be replaced/professionally cleaned and/or upgraded.
  • Liaise with Head Office Holiday Support Team regarding guest issues/complaints during their stay to see if they can be resolved directly/immediately or report direct to owners to resolve.

Knowledge, skills and experience required:

Essential

  • Strong administration skills and appropriate time management.
  • Outstanding communication and influencing skills.
  • Excellent interpersonal and customer-facing skills.
  • A high sense of responsibility and the ability to work accurately, with attention to detail.
  • Good IT, numeracy and literacy skills.
  • The flexibility and willingness to learn.
  • Good 'people skills', a friendly approach and the ability to be part of a team.

Desirable

  • Experience of customer service in the holiday letting industry.
  • Knowledge of the holiday property industry.
  • Full driving licence.
  • Good geographical knowledge.

Working Hours
37.5 hours per week.

  • Monday: 9.00am to 5.30pm.
  • Tuesday: 9.00am to 5.30pm.
  • Wednesday: Day Off.
  • Thursday: 9.00am to 5.30pm.
  • Friday: 9.00am to 5.30pm.
  • Saturday: 9.00am to 5.30pm.
  • Sunday: Day Off.

* In addition, on-call 1 in 4. This means being available to take calls and resolve situation as and when required.

What do you get?

  • Competitive salary
  • £300 per year towards a holiday booked through one of our brands.
  • 25 days holiday per year.
  • Cycle to Work Scheme.
  • A relaxed, friendly work environment.
  • Time for training and self-improvement.
  • Highly effective, motivated and supportive team members!

Please direct all correspondence to [email protected]

Read more

Senior Customer Marketing Manager

Working for an award-winning travel brand, the Senior Marketing Manager represents a fantastic opportunity for an ambitious, dynamic individual to join a fast-paced, forward-thinking marketing department based on the North Devon coast.

The Travel Chapter has over 15 brands and with plans to diversify in to other sub-verticals across the industry, you can be assured you won't have a dull moment in this role. Holidaycottages.co.uk, the flagship brand, is a British Travel Award winner.

The business, though having been around for over 30 years has a real start-up culture, with a rapid growth story and exciting trajectory for the years ahead. Having received Private Equity backing in 2016 to support these ambitious plans, this is a company making strides on a national scale.

With over 200 members of staff, if you thrive in a progressive, marketing-centric, versatile environment then this really represents an exciting career opportunity that doesn't come along very often in the South West.

The Role:

The ideal candidate will have the experience and ambition to drive forward our communications strategy and develop our growing list of fantastic travel brands.

Working as part of our marketing team you'll be responsible for pulling together marketing campaign calendars across our brands and building an understanding of the wants and needs of our customers to ensure we're reaching them on the right channels, with the right message at the right time.

You'll work with the in-house team to conceptualise and bring the brands to life across new and traditional channels such as TV, radio, direct mail and outdoor, as well working on our regular marketing email schedule to determine what we communicate and to whom on a regular basis. In addition, there's a fantastic opportunity for us to continue developing relationships and partnerships with like-minded businesses; matching our core demographics with those of businesses who can add value to our customer proposition.

You'll be confident in your ability to lead and influence a team, as well as manage a multitude of projects at one time, ensuring you keep on top of all the various moving parts as they happen: we move quickly and you’ll want to as well!

Core Responsibilities:

  • Manage the team to develop and drive CRM activity to improve both customer acquisition and retention, using a data-driven approach in order to achieve the best results.
  • Lead the team to develop and deliver integrated marketing strategies that span across content, email, social, direct mail, PR and offline (TV, Radio, Outdoor, Magazines, Press).
  • Plan, manage and execute a group-wide PR strategy that puts The Travel Chapter at the forefront of the industry for the relevant press and media.
  • Manage external agencies and internal stakeholders and team members to deliver the group marketing strategy across our variety of different customer segments ranging from brand awareness campaigns to targeted partnerships.
  • Work with the brand, content and design teams to produce creative campaigns that match our customers wants and needs.
  • Use data to spot opportunities and quickly respond to these opportunities with the appropriate marketing efforts.

Personal Requirements:

  • Experience managing people and teams across marketing campaigns from conception through to delivery.
  • Experienced in presenting and reporting to board level.
  • Data-driven individual with an understanding of CRM and customer segmentation.
  • High achiever with outstanding communication skills (both written and verbal).
  • Experience of directly managing budgets and delivering ROI.
  • Strong written and verbal communication skills.
  • Able to work to tight deadlines and manage a large number of concurrent projects.
  • Ambitious with a desire to grow with the role and the business.
  • Experience managing campaigns and external agencies, creating stories a writing and creating press releases.
  • Experience working across multichannel campaigns, managing internal and external stakeholders.

What do you get?

  • Competitive salary
  • £300 per year towards a holiday booked through one of our brands.
  • 25 days holiday per year.
  • Cycle to Work Scheme.
  • A relaxed, friendly work environment.
  • Time for training and self-improvement.
  • Highly effective, motivated and supportive team members!

Please direct all correspondence to [email protected]

Read more

New Business Manager – Lake District and Cumbria

The Travel Chapter Group, incorporating Holidaycottages.co.uk and other holiday cottage acquired businesses, is an award-winning holiday letting company with over 25 years’ experience specialising in quality holiday properties across the UK.

We’re seeking a commercially driven New Business Manager who will be responsible to drive both property acquisition and revenue for their region.

The role will require an in-depth understanding of the UK holiday letting marketplace, specifically the Lake District & Cumbria. This should include an expert knowledge of the local competition and key market drivers. The ability to implement a pricing strategy which reflects local demand, the region and projected revenue for each property.

The successful candidate must be a results driven and motivated individual, focused on achieving and exceeding targets.

Main Responsibilities:

  • Quality - To take on properties to a good 4/5 star standard
  • Key Performance Indicators - Meet and exceed the number of properties tasked to be signed up, revenue the properties will bring in. Work towards TC standard contract terms.
  • Appointments: - Work towards attending at least 6 new appointments per week. Self generate new appointments, make 2nd follow up appointments as well as attend appointments secured by the Property Advisors.
  • Service - Manage and exceed the Owners expectations by adhering to the departments SLA’s.
  • Knowledge - Fully understand competitors, the market, internal brands, regional performance indicators within your area/region.
  • Owner proposition - An in-depth understanding of the Travel Chapter’s owner proposition and USP’s.
  • Pipeline management - Maintain a clean pipeline of qualified opportunities to convert.
  • Collaboration - Provide regular feedback to lead generation team on the quality of leads and appointments.
  • Reporting - Annual & Quarterly Performance Reviews – Appointments, revenue, properties signed up. Terms of sign up. Quality of properties.
  • Personal - Use time effectively and efficiently; set and manage objectives and goals and evaluate these results. Remain calm under pressure.
  • Ambassador of the brand - Represent Travel Chapter during all visits and while attending necessary functions and county shows

Knowledge, skills and experience required:

Essential

  • Outstanding communication and influencing skills
  • Good IT including excel, numeracy and literacy skills
  • Results driven and motivated to work to hit and exceed targets
  • Full clean driving licence.
  • Experience of field based sales and remote working.
  • Ability to work evenings and weekends when required.
  • Experience of managing a range of customers.
  • Good geographical knowledge of the area you are aligned to
  • A problem solver/able to work on your own initiative.
  • Ability to self motivate.
  • Strong time management skills.
  • Able to follow processes clearly and efficiently.
  • Experience of using CRM systems to manage sales process and pipeline of opportunities.

Desirable

  • Knowledge of the holiday letting industry would be advantageous
  • Experience of photography
  • An eye for interior design

What do you get?

  • Competitive salary & Commission
  • Company Car
  • £300 per year towards a holiday booked through one of our brands.
  • 25 days holiday per year.
  • Childcare Vouchers, Cycle to Work Scheme.
  • A relaxed, friendly work environment.
  • Time for training and self-improvement.
  • Highly effective, motivated and supportive team members!

Please direct all correspondence to [email protected]

Read more

Junior QA

The Travel Chapter Group, incorporating Holidaycottages.co.uk and other holiday cottage acquired businesses, is an award-winning holiday letting company with over 25 years’ experience specialising in quality holiday properties across the UK. We pride ourselves on our extensive and varied portfolio of properties, and always strive to exceed the expectations of our holidaymakers and property owners alike.

Working in the stunning North Devon town of Bideford with 3 beautiful beaches, you can expect to work for a British Travel Awards winner for excellence in customer service. With fast approaching 200+ staff across the UK and a thriving portfolio of 4000+ properties across the UK. If you thrive in a progressive, marketing centric, versatile and dynamic team environment, this is the career move for you.

Job Description

The Junior Quality Assurance Associate will work as part of the Technical team to deliver the highest quality software products and services. You will be working with Developers, Designers, Project Managers and Stakeholders to validate the quality at each stage of an Agile development life cycle.

Your daily duties will include writing and running test scripts that validate the requirements, building confidence in what the team is delivering.

There is more to this role than just finding bugs as a software tester.Working towards being a leader for quality within the businesses, this role is about defining what quality should be at each stage of the development lifecycle.

Responsibilities

  • Meeting Stakeholders to understand requirements
  • Working with Project Managers, Designers and Developers
  • Writing and executing test scripts
  • Conducting exploratory testing
  • Testing web applications on Desktop and Mobile
  • Reporting bugs and risks
  • Working on Multiple projects at one time
  • Actively contributing suggestions and ideas for improving processes and quality

Desired Qualities

  • Good verbal and written communications skills into technical and non-technical colleagues
  • Able to work collaboratively and constructively and often with differing opinions to stimulate discussion and determine the right solution
  • Well organised and works within a methodical and traceable manner
  • Determined to complete all work
  • Passion for quality and technology
  • Persistent to get bugs fully understood and fixed
  • Able to respond and delivery to deadlines

What do you get?

  • Competitive salary.
  • £300 per year towards a holiday booked through one of our brands.
  • 25 days holiday per year.
  • Cycle to Work Scheme.
  • A relaxed, friendly work environment.
  • Time for training and self-improvement.
  • Highly effective, motivated and supportive team members!

Please direct all correspondence to [email protected]

Read more

Digital Designer

Job Type: Full Time, Permanent

Location: Bideford, Devon

If you're a talented creative designer with a strong background in digital/UI design. If your comfortable with code as well as creativity, this is a great opportunity with a technology driven travel business.

  • Do you have a genuine passion and proven talent for digital design?
  • Do you get a buzz out of creating something new and exciting and pushing the boundaries of your abilities?
  • Do you like working as part of a friendly, supportive and high-performing team.

If so, we would love you to help us create and deliver outstanding digital experiences to hundreds of internal users, thousands of property owners and millions of holidaymakers.

Who do we need?

We are looking for extremely talented, creative individuals producing consistently high quality contemporary design, happy building the experiences they create.

Successful candidates should have excellent teamworking skills, and will be operating in a collaborative and fast-paced environment.

We are looking for:

  • 5+ years' experience in a digital design role.
  • A quality diverse portfolio demonstrating your work and abilities.
  • A focus on creativity and ideation.
  • A passion for self-improvement and learning new things.
  • Excellent communication skills.
  • A positive, can-do attitude, and a good team player.
  • Excellent organizational and planning skills.

What will you be doing?

Solving complex and fun design challenges for a variety of platforms and brands using a variety of tools:

  • Sketch.
  • Adobe Illustrator.
  • Adobe Photoshop.
  • Adobe InDesign.
  • Invision.
  • HTML5 and CSS with LESS.
  • Bootstrap.
  • Umbraco or Similar CMS'.
  • Taking responsibility for the quality, consistency and creativity of the work produced by the wider design team, in conjunction with the Head of Design and other senior design team members.
  • Contributing to a team-wide process of continual improvement.
  • Continually learning new technologies and how to do things better.
  • Maintaining a positive and gracious manner.

What do you get?

Competitive salary.
£300 per year towards a holiday booked through one of our brands.
25 days holiday per year.
Childcare Vouchers, Cycle to Work Scheme.
A relaxed, friendly work environment.
Time for training and self-improvement.
Highly effective, motivated and supportive team members!

Who are we?

The Travel Chapter Group is a technology driven travel business that is supported by a team of industry experts. Our headquarters are in Bideford in Devon, and our leading brand holidaycottages.co.uk specialises in holidays across England, Scotland, and Wales.

We have a portfolio of brands that we have either acquired or launched in-house that help give us a wider reach across more travel verticals and geographically. Our brands offer some exciting properties to book in a wide range of destinations, with for example The Big Domain currently offering a choice of holiday homes, villas, ski chalets, and wedding venues.

Please direct all correspondence to [email protected]

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Regional Head of Sales

The Travel Chapter Group, incorporating Holidaycottages.co.uk and other holiday cottage acquired businesses, is an award-winning holiday letting company with over 25 years’ experience specialising in quality holiday properties across the UK.

We’re seeking an inspirational sales leader with extensive managerial experience and is commercially driven to drive our field-based sales operations teams to achieve superior results and excellence.

As regional Head of Sales you will be directly responsible for a team of c.12 regionally based New Business Managers and 2 Strategic Account Directors, with the core objective to drive both growth in new property acquisition and revenue.

You will be able to interpret data to identify areas for improvement, a solid understanding of sales process, highly developed sales planning and business development expertise.

About your role as Regional Head of Sales:

  • Drive results to achieve a significant year on year increase in new property acquisition and drive revenue growth from new property sign ups.
  • In-depth understanding of the sales funnel with the ability to track and measure opportunities throughout the entire new business sales cycle.
  • Accurate monthly and quarterly forecasting
  • Review staff performance to ensure agreed targets achieved through our performance management structure.
  • Support the team to identify new opportunities with expert sales skills.
  • In-depth understanding of the Travel Chapter’s owner proposition.
  • Effectively communicate sales performance metrics to sales staff and senior management and use creative ways to motivate and engage teams to deliver continuous high-performance levels.
  • Develop a new strategic accounts team to focus on high yielding
  • Work closely with the Head of Owner Marketing and the lead generation team
  • Tracking, reporting data, conducting analysis and specifying new reporting where necessary.
  • Full job description available following initial screening process

Your knowledge and skills:

  • As Head of Sales, you will possess at least 5 years’ experience in sales management with a proven track record of over delivery and high performance preferably in a similar organisation or within the property/travel industry.
  • Results driven sales leader with a demonstrable background of managing, motivating, coaching and recruiting field sales operations teams.
  • Skilled communicator and able to remain connected to remote and dispersed teams.
  • Proven ability to deliver sales growth through the implementation of best practice processes and training.
  • Confident presenter with excellent verbal and written presentation skills.
  • Ability to think across commercial, product and technical elements of projects to ensure that these three areas combine to produce best offering.
  • Strong entrepreneurial instinct with a focus on end-results and ability to maintain strategic vision and define/defend Travel Chapters value proposition.
  • Strong organisational and analytical skills with the ability to interpret data to drive performance.
  • An expert user of CRM and drive adoption with all sales staff with our CRM system in line with the business guidelines and rules of engagement.
  • High IQ and EQ with effective influencing skills both with teams and customers.
  • Passionate, meticulous, motivated, quick thinking.
  • Knowledge of the holiday letting industry would be advantageous.

The Rewards:

  • Competitive salary offered (DOE)
  • Pension scheme and holiday offer (including an annual holiday allowance to experience our properties)
  • Flexible working

How to Apply:

If you possess the experience, passion and attitude to make The Regional Head of Sales a success, please send your CV with covering letter to [email protected]

King Recruit is working in partnership with The Travel Chapter. **No agencies**

About Us:

At The Travel Chapter, we pride ourselves on our extensive and varied portfolio of properties, and always strive to exceed the expectations of our holidaymakers and property owners alike.

You can expect to work for a British Travel Awards winner for excellence in customer service. With fast approaching 200+ staff across the UK and a thriving portfolio of 4000+ properties across the UK.

We value our staff which is why we offer a comprehensive training and support program to ensure you can confidently deliver our market-leading approach. In return we offer a competitive salary, company pension scheme, staff holiday offers and a great working environment.

Join now and work for a value driven and people focused employer.

Please direct all correspondence to [email protected]

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Digital Media Executive

Working for an award-winning travel brand, the Digital Media Exec represents a fantastic opportunity for an ambitious, dynamic individual to join a fast-paced, forward-thinking marketing department based in the North Devon.

The Travel Chapter has over 15 brands and with plans to diversify in to other sub-verticals across the industry, you can be assured you won’t have a dull moment in this role. Holidaycottages.co.uk, the flagship brand, is a British Travel Award winner.

The business, though having been around for over 30 years, has a real start-up culture, with a rapid growth story and exciting trajectory for the years ahead. Having received Private Equity backing in 2016 to support these ambitious plans, this is a company making strides on a national scale.

With over 200 members of staff, if you thrive in a progressive, marketing-centric, versatile environment then this really represents an exciting career opportunity.

Join now and let's grow together.

The Role

Working within our growing digital media team, the Digital Media Exec will assist in managing and optimising our paid media campaigns across PPC Search, Social Media, Video and Display channels, to maximise bookings and revenue across our portfolio of brands. You’ll report into the Paid Media Manager and work closely with the Head of Digital Media and Marketing Analyst. You’ll enjoy working as part of a wider team, but also self-motivated and comfortable completing tasks on your own.

Clear goals will be set which align with Travel Chapter’s overall business values and objectives. The role can directly impact our commercial success, therefore offers a great opportunity and excellent career progression for the successful candidate.

The ideal candidate will have 1-2 years’ digital media experience, working in PPC Search or paid social media, however an individual without experience with an analytical mindset would also be considered. You’ll become Google, Bing and Facebook certified (if not already) within a year, learning a set of skills which are all highly valuable in today’s digital landscape.

The successful candidate will embrace all things digital, have a passion for numbers and an ambition to learn and thrive in a dynamic and digitally-focussed performance business.

Your responsibilities:

  • Day-to-day setup, management and optimisation of paid digital media campaigns across Google Ads, Bing, YouTube, Facebook, Instagram and Programmatic.
  • Bid and budget management to ensure campaigns deliver against objectives.
  • Daily/weekly performance analysis and reporting via Excel, Powerpoint and Google Data Studio to provide insight, demonstrate success and highlight areas for improvement.
  • Work alongside our SEO and content marketing teams to help ensure our paid and made media efforts are aligned.

Personal Requirements

  • Analytical mindset and highly numerate, with an ability to quickly spot trends and problem-solve.
  • Excellent communication skills, both written and verbal.
  • Competent with Microsoft Office suite, particularly Excel and Powerpoint, and Google Sheets.
  • Punctual and well organised with excellent time management skills.
  • Honest, trustworthy and personable.

The Rewards

If you possess the experience, passion and attitude to make this role a success then we would love to hear from you. Please send your CV with covering letter to [email protected]

Please direct all correspondence to [email protected]

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Full Stack Developer

Location: Bristol

Job Description

If you are an enthusiastic, friendly and driven coder, this is a great opportunity with a technology driven travel business.

Do you enjoy building awesome software with modern technology that gets used by millions of people? Do you like working as part of a friendly, supportive and high-performing team? If so, we would love you to help us create and deliver outstanding digital services to hundreds of internal users, thousands of property owners and millions of holidaymakers.

Who are we?

The Travel Chapter Group, incorporating Holidaycottages.co.uk and other holiday cottage acquired businesses, is an award-winning holiday letting company with over 25 years’ experience specialising in quality holiday properties across the UK. We pride ourselves on our extensive and varied portfolio of properties, and always strive to exceed the expectations of our holidaymakers and property owners alike.

Working in a new Centre of Excellence in Bristol City Centre you can expect to work for a British Travel Awards winner for excellence in customer service. With fast approaching 200+ staff across the UK and a thriving portfolio of 4000+ properties across the UK. If you thrive in a progressive, marketing centric, versatile and dynamic team environment, this is the career move for you.

Who do we need?

A team of enthusiastic, friendly and driven coders to join our Centre of Technical Excellence in Bristol.We are looking for people who either have or are keen to develop deep technical skills in a wide range of modern technologies. Successful candidates should have excellent teamworking skills, and will be operating in a collaborative and fast-paced Agile environment.

We are looking for:

  • Any experience level from recent graduate to 5+ years’ experience for more senior roles.
  • A passion for self-improvement and learning new things.
  • Strong analytical and problem solving skills.
  • Excellent written and verbal communication skills.
  • A focus on quality and accuracy.
  • A positive, can-do attitude, and a good team player.

What will you be doing?

  • Developing technical solutions in a wide variety of languages and technologies, likely to include:
    • Angular.js
    • HTML5 and CSS with LESS
    • .NET Core
    • MySQL
    • Kubernetes
    • Google Cloud Platform
  • Taking full responsibility for the functionality you develop, ensuring that it delivers on the business needs, engages users, is maintainable and is robust.
  • Writing both functional code and automated tests for that code.
  • Peer reviewing work by others on the team.
  • Contributing to a team-wide process of continual improvement.
  • Maintaining and creating code.
  • Continuously learning new technologies and how to do things better.
  • Maintaining a positive and gracious manner.

What do you get?

  • Competitive salary
  • £300 per year towards a holiday booked through one of our brands.
  • 25 days holiday per year.
  • Childcare Vouchers, Cycle to Work Scheme.
  • A relaxed, friendly work environment.
  • Time for training and self-improvement.
  • Highly effective, motivated and supportive team members!

Applying:

All applications are strictly managed by our recruitment partner, King Recruit. All applications to be sent to enquiries e-mail address **No agencies**

Job Type: Full-time

Please direct all correspondence to [email protected]

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Senior Full Stack Developer

Location: Bristol

Job Description

If you are experienced, enthusiastic, friendly and driven coder, this is a great opportunity with a technology driven travel business.

Do you enjoy building awesome software with modern technology that gets used by millions of people? Do you like working as part of a friendly, supportive and high-performing team? If so, we would love you to help us create and deliver outstanding digital services to hundreds of internal users, thousands of property owners and millions of holidaymakers.

Who are we?

The Travel Chapter Group is a technology driven travel business that is supported by a team of industry experts. We are currently building a Centre of Technical Excellence in Bristol, as a satellite to our headquarters in Bideford in Devon. Our leading brand Holiday Cottages specialises in holidays across England, Scotland, and Wales.

We have a portfolio of brands that we have either acquired or launched in-house that help give us a wider reach across more travel verticals and geographically. Our brands offer some exciting properties to book in a wide range of destinations, with for example The Big Domain currently offering a choice of holiday homes, villas, ski chalets, and wedding venues.

Who do we need?

A team of enthusiastic, friendly and driven coders to join our Centre of Technical Excellence in Bristol.We are looking for people who either have or are keen to develop deep technical skills in a wide range of modern technologies. Successful candidates should have excellent teamworking skills, and will be operating in a collaborative and fast-paced Agile environment.

We are looking for:

  • Any experience level from fresh graduate to 5+ years’ experience for more senior roles.
  • A passion for self-improvement and learning new things.
  • Strong analytical and problem solving skills.
  • Excellent written and verbal communication skills.
  • A focus on quality and accuracy.
  • A positive, can-do attitude, and a good team player.

More experienced candidates should have:

  • Experience of a range of technologies, and ideally several from the list below.
  • Exposure to Agile teamworking practices.

What will you be doing?

  • Developing technical solutions in a wide variety of languages and technologies, likely to include:
    • Angular.js
    • HTML5 and CSS with LESS
    • .NET Core
    • MySQL
    • Kubernetes
    • Google Cloud Platform
  • Taking full responsibility for the functionality you develop, ensuring that it delivers on the business needs, delights users, is maintainable and is robust.
  • Writing both functional code and automated tests for that code.
  • Peer reviewing work by others on the team.
  • Contributing to a team-wide process of continual improvement.
  • Maintaining and well as creating code.
  • Continually learning new technologies and how to do things better.
  • Maintaining a positive and gracious manner.

What do you get?

  • Competitive salary
  • £300 per year towards a holiday booked through one of our brands.
  • 25 days holiday per year.
  • Childcare Vouchers, Cycle to Work Scheme.
  • A relaxed, friendly work environment.
  • Time for training and self-improvement.
  • Highly effective, motivated and supportive team members!

Applying:

All applications are strictly managed by our recruitment partner, King Recruit. All applications to be sent to enquiries e-mail address **No agencies**

Job Type: Full-time

Please direct all correspondence to [email protected]

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Holiday Sales Advisor

Salary: Competitive market salary offered DOE (Depending on experience)

Location: Bideford, Devon

Overview:

This is a unique customer service opportunity to join a vibrant, rewarding and innovative employer!

You will be positioned within our Holiday Sales Team and we take 80,000+ bookings a year and cover all aspects of pre-sales (Reservations) and after sales activity (Customer services).

Working in the stunning North Devon town of Bideford with 3 beautiful beaches, you can expect to work for a British Travel Awards winner for excellence in customer service. With approaching 200 staff and a growing portfolio of 4000+ properties across the UK. If you thrive in a fast-paced, versatile and exciting team environment, this career move could be your best one yet!

We value our staff which is why we offer a comprehensive training and support program to ensure you can confidently deliver our market-leading approach.

Main Duties/Responsibilities

  • Within the role of reservations and customer services, you will join a dedicated team of holiday experts who skilfully guide and assist customers in finding their perfect holiday cottage. * Full training is provided
  • You will use a variety of channels from taking calls, to email and on-line live chat services
  • =
  • Effectively sell holidays to holidaymakers and convert leads.
  • Handle enquiries quickly to be more efficient.
  • Add perceived value to clients choosing our business.
  • Negotiation skills; Work through with clients to get the best price.

Essential and desirable criteria

  • Good telephone experience and an ability to speak confidently with customers.
  • Good interpersonal and team based skills.
  • MS Office skills and experience with responding to emails in a business environment.
  • Experience of working within the travel and leisure industry.
  • Experience in a sale based environment.
  • Proven customer service experience within a relevant role, gained within a customer focused environment, e.g. office or contact centre, retail or hospitality sector or similar.

The Rewards:

  • Competitive salary offered (DOE).
  • Pension scheme and holiday offer (including an annual holiday allowance to experience our properties).
  • Flexible working.
  • Free parking.
  • Cycle to work scheme
  • Holiday offer exclusive for staff

How to apply:
If you possess the experience, passion and attitude to make this role a success then we would love to hear from you. Please send your CV with covering letter to [email protected]

King Recruit is working in partnership with holidaycottages.co.uk. Please direct all correspondence and enquiries to the email address above.

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Part Time Holiday Sales Advisor (Variable Hours)

Job Type: Part-time Evening and Weekends

Salary: Competitive market salary offered DOE (Depending on experience)

Location: Bideford, Devon

Overview:

If you are looking for a part-time role this is a unique customer service opportunity to join a vibrant, rewarding and innovative employer!

You will be positioned within our Holiday Sales Team and we take 80,000+ bookings a year and cover all aspects of pre-sales (Reservations) and after sales activity (Customer services).

Working in the stunning North Devon town of Bideford with 3 beautiful beaches, you can expect to work for a British Travel Awards winner for excellence in customer service. With approaching 200 staff and a growing portfolio of 4000+ properties across the UK. If you thrive in a fast-paced, versatile and exciting team environment, this career move could be your best one yet!

We value our staff which is why we offer a comprehensive training and support program to ensure you can confidently deliver our market-leading approach.

Main Duties/Responsibilities

  • Within the role of reservations and customer services, you will join a dedicated team of holiday experts who skilfully guide and assist customers in finding their perfect holiday cottage. * Full training is provided
  • You will use a variety of channels from taking calls, to email and on-line live chat services
  • In providing excellence of customer service, you will offer support and assistance once guests have booked.
  • Effectively sell holidays to holidaymakers and convert leads.
  • Handle enquiries quickly to be more efficient.
  • Add perceived value to clients choosing our business.
  • Negotiation skills; Work through with clients to get the best price.

Essential and desirable criteria

  • Good telephone experience and an ability to speak confidently with customers.
  • Good interpersonal and team based skills.
  • MS Office skills and experience with responding to emails in a business environment.
  • Experience of working within the travel and leisure industry.
  • Experience in a sale based environment.
  • Proven customer service experience within a relevant role, gained within a customer focused environment, e.g. office or contact centre, retail or hospitality sector or similar.

The Rewards:

  • Competitive salary offered (DOE).
  • Pension scheme and holiday offer (including an annual holiday allowance to experience our properties).
  • Flexible working.

How to apply:
If you possess the experience, passion and attitude to make this role a success then we would love to hear from you. Please send your CV with covering letter to [email protected]

King Recruit is working in partnership with holidaycottages.co.uk. Please direct all correspondence and enquiries to the email address above.

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Performance Analyst – Head Office

Your role:

Monitor and analyse our own booking data to inform and develop our own strategies to maximise occupancy and revenue, responding to changes as required within appropriate lead times. Evaluate the results of our performance related activities, reporting learnings and suggestions for future work. Communicate pricing strategies to key stakeholders inside and outside of the business. Proactively identify risks and opportunities within our internal business operations and the marketplace and taking action to mitigate or maximise them accordingly to optimise profitability.

Knowledge, skills and experience required:
Essential

  • Strong numeracy and literacy skills, with an analytical mind.
  • Excellent communication skills, in written and spoken English, including the ability to present ideas to staff and owners.
  • Proven experience of extracting, manipulating and producing meaningful insights for a variety of audiences
  • Excellent IT skills, comfortable using computerised systems and with advanced knowledge of Microsoft Excel and Word.
  • Strong commercial and business acumen.
  • Excellent attention to detail.
  • Adaptable – flexible in approach and quick to learn, particularly in technical areas.
  • Strong interpersonal skills, with the ability to work with people at all levels.
  • Ability to function well in a fast-paced, demanding and changeable environment.
  • Ability to solve problems in a calm and methodical manner and use own initiative.
  • Strong customer service focus, with a positive, professional and proactive attitude.
  • Well organised, with the ability to prioritise, multi-tasking and effectively meet deadlines.
  • Possess a full clean UK driving licence.

Desirable

  • Qualified to degree level in a Mathematical or Sciences subject (or equivalent).
  • Experience of working within the travel or leisure industry.
  • Experience working in the big data sector, or with large data sets to provide proactive recommendations to the wider company.
  • Experience working in a yield, pricing or commercial role.

The Rewards:

In return, we offer an attractive salary package, pension scheme, and holiday offer (including an annual holiday allowance to experience our properties), along with the opportunity to be part of a progressive and rapidly expanding business.

How to Apply:

If you possess the experience, passion and attitude to make this exciting role a success we’d love to hear from you. King Recruit is working in partnership with Holiday Cottages. Please direct all correspondence to [email protected]

Job Type: Full time

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