START A NEW CHAPTER...

The Travel Chapter specialises in providing quality accommodation across the travel sector. We are as passionate about our staff, as we are about our accommodation. We understand that it's our dedicated, innovative team that delivers and drives us forward.

We offer a wide variety of exciting roles across our network of websites, from reservations consultants and property managers to creative and technical roles such as designers and web developers.

We're a growing business and are always on the lookout for talented people or if you're just utterly brilliant and think you could help us on our journey we'd love to hear from you. Send your CV and a covering letter to [email protected] to begin your next chapter...

Head of Paid Media/Head of PPC/Head of Digital Media

The Travel Chapter Group, incorporating Holidaycottages.co.uk and other holiday cottage acquired businesses, is an award-winning holiday letting company with over 25 years’ experience specialising in quality holiday properties across the UK. We pride ourselves on our extensive and varied portfolio of properties, and always strive to exceed the expectations of our holidaymakers and property owners alike.

Working in the stunning North Devon town of Bideford with 3 beautiful beaches, you can expect to work for a British Travel Awards winner for excellence in customer service. With fast approaching 200 staff and a thriving portfolio of 3400+ properties across the UK. If you thrive in a progressive, marketing centric, versatile and dynamic team environment, this is the career move for you.

Reporting to the Marketing Director you will be responsible for our Paid Media Channels and Strategy across our group of brands. Working with the internal team and external agencies you’ll ensure that our Paid Strategy is industry leading.

You’ll be a Paid Media expert, able to join the dots between display, PPC and social display as well as organic channels and affiliate marketing, working with internal stakeholders to pull together all of our digital marketing effort.

You’ll be a hands on PPC & Programmatic expert who loves getting their hands dirty in AdWords, Bing and Facebook.

You’ll live and breathe Paid Media – keeping on top of all new industry trends and changes by attending important events and ensuring we are connected to every change that happens in the industry.

You’ll have a core focus on driving down CPAs across the marketing effort of the group and will work very closely with our Marketing Analyst to surface what is and what’s not working.

You’ll be a fantastic communicator, able to efficiently and succinctly pull together reports and reasoning to present to Senior Management.

Duties and Responsibilities:

  • Planning and delivery of our paid media strategy across our group of brands
  • Managing external agencies to plan and optimise digital media spend
  • Analysing and improving our campaigns based on Revenue, Volume of sales, ROI and CPA
  • Adopt a test and learn approach to optimising our media spend – ensuring you can show value at every step
  • Work as part of the wider marketing team to ensure the delivery of our overall marketing and business goals
  • Work with the Head of SEO to determine the correlation between Paid Media and SEO
  • Work closely with the Marketing Analyst and Performance team to develop a fluid strategy based on stock and availability of product
  • Manage our relationship with Google and Bing Account Management to ensure we’re getting the best from their products and involved in relevant Alpha and Beta testing
  • Be on top of all changes in Paid Media: Understanding every new trend and change that may affect our efforts
  • Attribution: you’ll understand first-hand the effect of your channels in the overall marketing picture of the business
  • Manage and motivate a growing team of Paid Media specialists

Your Experience:

  • Hands on experience
  • Experience managing multi-million pound spend AdWords Accounts
  • Experience with Bing Ads
  • Experience with delivering and evaluating display and programmatic performance
  • Experience with Facebook and optimising Facebook campaigns
  • Google AdWords Qualified

Desirable:

  • 5 years PPC experience
  • Experience managing a team of PPC Managers/Executives/Analysts
  • Experience on managing agencies

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Property Advisor - Head Office, Bideford

Finding new properties is the key to the our success. Join our award-winning business as we continue to grow across the UK.

We are looking for a professional Property Advisor to generate leads and help us increase our overall portfolio. With a good geographical knowledge of the UK and a keen eye for what makes a successful holiday let, you will work in collaboration with our Regional New Business Managers to proactively contact potential new owners and secure quality appointments.

Key Skills & Attributes

  • Self-starter, motivated, enthusiastic and target driven
  • Excellent communication skills both written and verbal with an excellent telephone manner
  • Confident in building and maintaining strong working relationships
  • Ability to self-generate new opportunities and leads
  • Accurately record and update customer records.
  • Experience in the holiday property industry is desirable but not essential.

In return we offer a competitive package, 25 days leave + bank holidays, contributory pension scheme, staff holiday discount (after 3 months service) and a great working environment. If you possess the experience, passion and attitude to make this role a success then we would love to hear from you.

Required experience:
Sales: 1 year

Job Type: Full-time permanent

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Reservations Consultants / Customer Service (Variable Hours)

Job Type: Part-time Evening and Weekends

Salary: Competitive market salary offered DOE (Depending on experience)

Location: Bideford, Devon

Overview:

If you are looking for a part-time role this is a unique customer service opportunity to join a vibrant, rewarding and innovative employer!

You will be positioned in the busy reservations team that takes around 50,000 bookings a year and covers all aspects of pre-sales (reservations) and after sales activity (customer services).

Working in the stunning North Devon town of Bideford with 3 beautiful beaches, you can expect to work for a British Travel Awards winner for excellence in customer service. With approaching 200 staff and a growing portfolio of 3400+ properties across the UK. If you thrive in a fast-paced, versatile and exciting team environment, this career move could be your best one yet!

We value our staff which is why we offer a comprehensive training and support program to ensure you can confidently deliver our market-leading approach.

Main Duties/Responsibilities

  • Within the role of reservations and customer services, you will join a dedicated team of holiday experts who skilfully guide and assist customers in finding their perfect holiday cottage. * Full training is provided
  • You will use a variety of channels from taking calls, to email and on-line live chat services
  • In providing excellence of customer service, you will offer support and assistance once guests have booked.
  • Effectively sell holidays to holidaymakers and convert leads.
  • Handle enquiries quickly to be more efficient.
  • Add perceived value to clients choosing our business.
  • Negotiation skills; Work through with clients to get the best price.

Essential and desirable criteria

  • Good telephone experience and an ability to speak confidently with customers.
  • Good interpersonal and team based skills.
  • MS Office skills and experience with responding to emails in a business environment.
  • Experience of working within the travel and leisure industry.
  • Experience in a sale based environment.
  • Proven customer service experience within a relevant role, gained within a customer focused environment, e.g. office or contact centre, retail or hospitality sector or similar.

The Rewards:

  • Competitive salary offered (DOE).
  • Pension scheme and holiday offer (including an annual holiday allowance to experience our properties).
  • Flexible working.

How to apply:
If you possess the experience, passion and attitude to make this role a success then we would love to hear from you. Please send your CV with covering letter to [email protected]

King Recruit is working in partnership with holidaycottages.co.uk. Please direct all correspondence and enquiries to the email address above.

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Content Marketing Executive

Overview:

This is a brand new opportunity to join a thriving business, positioned as a leading digital holiday cottages business. If you are an ambitious Content Marketing Executive with strong content writing skills and experience of SEO this is most definitely a strategic career opportunity.

Working in the North Devon town of Bideford with 3 beautiful beaches, you can literally have the best of both worlds. The Travel Chapter Group (incorporating holidaycottages.co.uk) is a British Travel Awards winner, with 200 staff and a thriving portfolio of 3400 properties across the UK. This is an opportunity for you to thrive in a fast-paced, versatile and progressive environment.

You will be positioned within a rapidly growing Marketing team reporting into the Content Marketing Manager with a strong emphasis on tone of voice across multiple brands and organic SEO. Join now and let's grow together.

The Travel Chapter Group, incorporating Holidaycottages.co.uk and other holiday cottage acquired businesses, is an award-winning holiday letting company with over 25 years’ experience specialising in quality holiday properties across the UK. We pride ourselves on our extensive and varied portfolio of properties, and always strive to exceed the expectations of our holidaymakers and property owners alike.

Your role

The Content Marketing Executive will work as part of the wider Marketing Team in order to develop and implement the Content Marketing Strategy across our portfolio of brands. They will be responsible for championing the brands and work with wider members of the team to ensure all work is carried out in a timely fashion.

Main Responsibilities:

  • Work as part of a team to:
    1. Develop the content marketing strategy across the portfolio of Travel Chapter Brands
    2. Develop and implement tone of voice guidelines across the brands
    3. Develop, understand and implement marketing personas across the brand, understanding key touchpoints within each customer persona’s journey in order to develop highly targeted, specific content
    4. Plan and implement new content ideas and formats from creation through to performance analysis
    5. Work with the SEO manager to find and develop new content ideas that will ensure our brands rank for specific keywords
    6. Develop and implement a social media strategy across the brands
  • Be responsible for the output of organic media, editing and quality
  • Reporting on outputs using a variety of analytics tools, such as Google Analytics, SEM Rush, Search Console etc.
  • Analyse the performance of yours and others content and make recommendations for future content
  • Work with key stakeholders across the marketing team to deliver a marketing strategy that ensures growth of organic traffic, email database, and bookings for the Travel Chapter group
  • Where applicable, identify and build relationships with like-minded businesses, journalists and customers to improve brand awareness and develop PR relationships
  • Take on any other responsibilities that would be reasonably expected of you as required across the marketing department

Knowledge, skills and experience required:

Essential

  • Excellent standard of written and spoken English
  • Previous experience working in a marketing environment
  • Good reporting and analysis skills
  • Knowledge of using social media channels
  • Knowledge of content marketing and blogging
  • Ability to write informative and interesting content
  • Confident in networking and building relationships

Desirable

  • Knowledge of SEO and organic traffic growth
  • Previous experience working in the travel sector
  • Experience of managing marketing campaigns
  • Previous CRM experience
  • Ability to write press releases
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Software Quality Analyst

Overview of Software Quality Analyst:

Have you ever envisaged a job where you could progress your career and have the best work/life balance Devon has to offer?

If you are an experienced Quality Analyst who is used to working on varied projects and products, this is a great opportunity to work in a high quality and fast moving environment.

Working in a multifaceted systems environment, you will be managing the QA process throughout straightforward projects from inception through to delivery; Generating test plans based on analysis of functional and non-functions requirements to which you will contribute to ensure testability and to plan testing provisions, pre-requisites, environments, tools required and any other supporting elements required at an early stage.

The Travel Chapter is a British Travel Awards winner, with over 200 staff and a thriving portfolio of 3500 properties across the UK. If you thrive in a fast-paced, versatile and exciting team environment, this career move could be your best one yet!

Part of the Travel Chapter Group, Holidaycottages.co.uk is an award-winning holiday letting company with over 25 years’ experience specialising in quality holiday properties across the UK. We pride ourselves on our extensive and varied portfolio of properties, and always strive to exceed the expectations of our holidaymakers and property owners alike.

Join now and let's grow together.

Your additional role responsibilities as Software Quality Analyst:

  • Plans will include approaches to all forms of testing including system, regression, UAT etc. and any other forms required (e.g. smoke/sanity testing scheduled code releases etc.).
  • You will contribute to project planning through various tasks such as requirements analysis, straw plans, estimation, project test plans, RAID logs etc. which will identify and highlight risks, planned mitigation, contingency plans and dependencies.
  • Additionally, you will monitor process and procedure in order to identify any weaknesses and to increase the quality of any activities that contribute to the projects’ success.
  • Particular attention should be paid to deliverables ensuring all deliverables and deliveries are of the highest quality achievable - you will act as the ‘Gatekeeper’ for releases and will provide the final sign off before delivery.
  • You will take responsibility for project progress, chasing resolution of issues and blockers, mediating between parties where required for the progression of QA and communicating with all the relevant parties whether technical, product, environmental, user-based and challenging any decisions that impact the quality of the project.

Your Expertise:

  • 3 – 5 years’ experience in testing and QA on varied projects & products
  • Proactive approach to your work to ensure progression on projects, facilitate high quality deliveries into and out of the test phase, challenging issues and decisions that may adversely affect quality and managing resolution/mitigation of issues, blockers & risks
  • Contribution to business requirements and analysis, helping create specifications & stories that are clear & concise, meet the needs of users and are testable with test & QA requirements defined in tandem including all supporting elements required
  • Engagement and contribution in UAT to facilitate a fluid and effective process whilst monitoring & analysing progress with a view to future improvements
  • Managing all test related activities in order to produce high quality deliverables
  • Assisting project management and enabling progress by owning defects and issues, mediating user requirements between relevant parties and contributing to the prompt resolution of blockers and critical issues
  • Defect/issue management, including priority, scheduling, providing expectations (e.g. templates where necessary) as to what information is required, SLAs & definitions through e.g. priority/severity, ‘done done’, test pass/failure, scope etc.
  • Highly numerate
  • Excellent IT skills - Inclusive of Advanced Level Excel
  • High level of precision and attention to detail
  • Ability to demonstrate strong commercial awareness
  • Comfortable with a fast-paced environment and changing business priorities
  • Well organised, proactive, results oriented, flexible and collaborative approach to work
  • Naturally inquisitive and question led

The Rewards:

In return, we offer a competitive salary package, pension scheme and holiday offer, with the opportunity for on-going training; not to mention the opportunity to be part of a rapidly expanding business.

How to Apply for the Software Quality Analyst: If you possess the experience, passion and attitude to make this role a success then we would love to hear from you. Please send your CV with covering letter.

King Recruit is working in partnership with holidaycottages.co.uk. Please direct all correspondence and enquiries to the email address above.

Job Type: Full-time

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Paid Media Executive

Have you ever envisaged a job where you could progress your career and have the best work/life balance Devon has to offer?

This is a rare Devon opportunity to join a thriving business, positioned as a leading digital holiday cottages business. If you are an aspiring, ambitious Paid Media Executive this is most definitely, a strategic career opportunity.

Working in the North Devon town of Bideford with 3 beautiful beaches, you can literally have the best of both worlds. The Travel Chapter Group (incorporating holidaycottages.co.uk) is a British Travel Awards winner, with approaching 200 staff and a growing portfolio of 3400+ properties across the UK. This is an opportunity for you to thrive in a fast-paced, versatile and progressive environment.

The Travel Chapter is a British Travel Awards winner, with over 200 staff and a thriving portfolio of 3500 properties across the UK. If you thrive in a fast-paced, versatile and exciting team environment, this career move could be your best one yet!

The Paid Media Executive role is to monitor and improve performance across all paid media channels. Working as part of the team, the Paid Media Executive will implement the paid media strategy across all of the Travel Chapter Brands. Working with a multi-million pound marketing budget you will be responsible for ensuring the company achieves the best possible CPA and ROI

Join now and let's grow together.

The Travel Chapter Group, incorporating Holidaycottages.co.uk and other holiday cottage acquired businesses, is an award-winning holiday letting company with over 25 years’ experience specialising in quality holiday properties across the UK. We pride ourselves on our extensive and varied portfolio of properties, and always strive to exceed the expectations of our holidaymakers and property owners alike.

Your role (not inclusive)

  • Work to implement the paid media strategy across the range of Travel Chapter Brands
  • Create and deliver high quality ad copy and ad formats that are optimised towards agreed KPI’s by channel
  • Be aware of the market, competitors and industry trends
  • Create reports to highlight performance of our paid media channels
  • Understand opportunities within our paid media channels and implement these with the wider team and in order to achieve our success and goals
  • Manage negative keyword lists to ensure bidding is optimised

About you

  • Are you ambitious about taking the next step in your marketing career?
  • Do you have a brain for numbers and an ability to comprehend business and commercial problems?
  • Are you willing to learn and take on a challenge?
  • Do you have a hard working, flexible work ethic?
  • Do you keep your finger on the pulse of all new developments in marketing?
  • Are you willing to go the extra mile?

Desirable

  • Experience working within the travel industry or a tech focused business environment
  • Google AdWords certified, Bing Ads certified
  • Experience in Google Analytics

Essential

  • Outstanding numbers skills - an ability to spot trends and patterns within numbers.
  • Experience in the Microsoft suite, particularly Microsoft Excel
  • Target driven
  • Desire to react quickly to issues/trends (evenings and weekends)
  • Knowledge of AdWords, Bing Ads, Facebook Ads and other paid media channels
  • Desire to build a career in Paid Media

The Rewards

  • Competitive salary offered (DOE)
  • Pension scheme and holiday offer (including an annual holiday allowance to experience our properties)
  • Flexible working

How to Apply:

If you possess the experience, passion and attitude to make this role a success then we would love to hear from you.

Please send your CV with covering letter.

King Recruit is working in partnership with holidaycottages.co.uk. Please direct all correspondence and enquiries to the email address above.

Read more