START A NEW CHAPTER...

The Travel Chapter specialises in providing quality accommodation across the travel sector. We are as passionate about our staff, as we are about our accommodation. We understand that it's our dedicated, innovative team that delivers and drives us forward.

We offer a wide variety of exciting roles across our network of websites, from reservations consultants and property managers to creative and technical roles such as designers and web developers.

We're a growing business and are always on the lookout for talented people or if you're just utterly brilliant and think you could help us on our journey we'd love to hear from you. Send your CV and a covering letter to [email protected] to begin your next chapter...

Reservations Consultants / Customer Service (Part-time shift)

Closing: 31/07/17

Job Type: Part-time

Salary: Competitive market salary offered DOE (Depending on experience)

Location: Bideford, Devon

Hours: Hours: Part-time shift patterns - week-on week-off (approx. 70 hours per month):

  • Week 1
  • Friday: 17:15-21:15
  • Saturday: 09:00-17:00 or 13:00-20:00
  • Sunday: 10:00-16:00 or 13:00-20:00
  • Monday – Thursday: 17:15-21:15
  • Week 2
  • Friday to Thursday, then a week off

Overview:
Are you passionate about customers and are you passionate about their holidays? With record numbers of British holidaymakers opting for “staycations” there’s never been a better time to work in the UK holiday business.

If you are looking for a part-time role this is a unique customer service opportunity to join a vibrant, rewarding and innovative employer!

You will be positioned in the busy reservations team that takes around 50,000 bookings a year and covers all aspects of pre-sales (reservations) and after sales activity (customer services).

Working in the stunning North Devon town of Bideford with 3 beautiful beaches, you can expect to work for a British Travel Awards winner for excellence in customer service. With approaching 200 staff and a growing portfolio of 3400+ properties across the UK. If you thrive in a fast-paced, versatile and exciting team environment, this career move could be your best one yet!

We value our staff which is why we offer a comprehensive training and support program to ensure you can confidently deliver our market-leading approach. In return we offer a competitive salary, company pension scheme, staff holiday offers and a great working environment.

Join now and work for a value driven and people focused employer; North Devon’s employer of choice.

Your role:

  • Within the role of reservations and customer services, you will join a dedicated team of holiday experts who skillfully guide and assist customers in finding their perfect holiday cottage. * Full training is provided
  • You will use a variety of channels from taking calls, to email and on-line live chat services
  • In providing excellence of customer service, you will offer support and assistance once guests have booked.
  • Effectively sell holidays to holidaymakers and convert leads.
  • Use skills and techniques to convert enquiries.
  • Handle enquiries quickly to be more efficient.
  • Add perceived value to clients choosing our business.
  • Inform owners of bookings.
  • Client Credentials & Fraud Prevention.
  • Negotiation skills; Work through with clients to get the best price.

Your Skills

  • Proven customer service experience within a relevant role, gained within a customer focused environment, e.g. office or contact centre, retail or hospitality sector or similar.
  • Good telephone experience and an ability to speak confidently with customers.
  • Good interpersonal and team based skills.
  • MS Office skills and experience with responding to emails in a business environment.
  • Pro-active and enthusiastic working style.

Desirable:

  • Experience of working within the travel and leisure industry.
  • Experience in a sales based environment.

The Rewards:

  • Competitive salary offered (DOE).
  • Pension scheme and holiday offer (including an annual holiday allowance to experience our properties).
  • Flexible working.

How to Apply:
If you possess the experience, passion and attitude to make this role a success then we would love to hear from you. Please send your CV with covering letter to [email protected]

King Recruit is working in partnership with The Travel Chapter and incorporating Holiday Cottages. Please direct all correspondence and enquiries to the email address above.

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Research and Content Writer

Closing: 31/07/17

Job Type: Full Time, Permanent

Salary: Competitive market salary offered DOE (Depending on experience)

Location: Bideford, Devon

Overview:
Have you ever envisaged a job where you could progress your career and have the best work/life balance Devon has to offer?

This is a brand new opportunity to join a thriving business, positioned as a leading digital holiday cottages business. If you are an experienced copywriter with a passion for writing high quality content this is most definitely a strategic career opportunity.

Working in the North Devon town of Bideford with 3 beautiful beaches, you can literally have the best of both worlds. The Travel Chapter Group (incorporating holidaycottages.co.uk) is a British Travel Awards winner, with 170 staff and a thriving portfolio of 3000 properties across the UK. This is an opportunity for you to thrive in a fast-paced, versatile and progressive environment.

Working for a market-leading travel group, the Research and Content Writer will be responsible for writing, editing and uploading copy across its collection of websites to help boost traffic to the website and therefore increase bookings and revenue for the business. Join now and let's grow together.

The Travel Chapter Group, incorporating holidaycottages.co.uk and other holiday cottage acquired businesses, is an award-winning holiday letting company with over 25 years’ experience specialising in quality holiday properties across the UK. We pride ourselves on our extensive and varied portfolio of properties, and always strive to exceed the expectations of our holidaymakers and property owners alike.

Your role:

  • Produce well-written copy for each website in the correct tone of voice depending on the audience and brand.
  • Research the most relevant search keywords to maximise organic traffic growth of any content written through SEO
  • Research topics and information on the internet as required to write the most engaging, relevant and user-friendly content.
  • Have an eye for detail in terms of proofreading, grammar checking and fact checking.
  • Source and resize appropriate imagery to accompany content in line with relevant online copyright licences.
  • Write a combination of press releases, offline marketing materials and brochure content.
  • Work with the wider business to ensure promotion of the correct products within the correct brand at the right times.
  • Take on any other responsibilities that would be reasonably expected of you as required across the marketing department.

Your Experience (Essential):

  • Excellent written skills
  • Eye for detail
  • Proficient proof reader
  • Experience in using Microsoft Word

Desirable:

  • Interest in UK travel
  • Knowledge and experience of SEO copywriting
  • Use of Content Management Systems
  • Basic knowledge of HTML
  • Previous experience using Photoshop or similar photo editing software

The Rewards:

  • Competitive salary offered (DOE)
  • Pension scheme and holiday offer (including an annual holiday allowance to experience our properties)
  • Flexible working

How to Apply:
If you possess the experience, passion and attitude to make this role a success then we would love to hear from you. Please send your CV with covering letter to [email protected]

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Digital Marketing Manager

Closing: 31/07/17

Job Type: Full Time, Permanent

Salary: Competitive market salary offered DOE (Depending on experience)

Location: Bideford, Devon

Overview:
Have you ever envisaged a job where you could progress your career and have the best work/life balance Devon has to offer?

This is a brand new opportunity to join a thriving business, positioned as a leading digital holiday cottages business. If you are an ambitious digital and data led Digital Marketing Manager with strong performance marketing skills this is most definitely, a strategic career opportunity.

Working in the North Devon town of Bideford with 3 beautiful beaches, you can literally have the best of both worlds. The Travel Chapter Group (incorporating holidaycottages.co.uk) is a British Travel Awards winner, with 170 staff and a thriving portfolio of 3000 properties across the UK. This is an opportunity for you to thrive in a fast-paced, versatile and progressive environment.

You will be positioned within a rapidly growing Marketing team reporting into the Marketing Director with a strong emphasis on digital and close collaboration with the technical team. Join now and let's grow together.

The Travel Chapter Group, incorporating holidaycottages.co.uk and other holiday cottage acquired businesses, is an award-winning holiday letting company with over 25 years’ experience specialising in quality holiday properties across the UK. We pride ourselves on our extensive and varied portfolio of properties, and always strive to exceed the expectations of our holidaymakers and property owners alike.

Your role:

  • This would suit someone with around 2-4 years experience specifically in Digital Marketing
  • The role will be performance marketing led and will involve managing paid media (Adwords, Big Ads and Social Ads), SEO and SEM
  • Oversee data management and CRM strategy and the part it plays in segmenting and ensuring the right messages are delivered across all marketing platforms
  • From a PPC advert through to email, on-site content and social media, ensure a ‘joined up’ approach to all marketing channels, including: PPC, SEO, Affiliates, Re-Targeting and eCRM
  • Ensuring the highest quality of Marketing and Communications efficiently and consistently
  • Manage the ‘customer journey’ and how they interact with every marketing channel
  • "Hands on" getting involved in various projects across our acquisition channels

Your Experience (Essential):

  • 2-4 years experience as a Senior Digital Marketing Executive or Digital Marketing Manager
  • Digitally focused with a superb understanding of key customer acquisition channels, such as PPC, SEO, Affiliate, Re-targeting and eCRM
  • Be data driven – have a great understanding of data and the part it plays in segmenting and ensuring the right messages are delivered across all of our marketing platforms
  • Be pro-active in your development and learning across all of the relevant acquisition channels
  • Be accessible and approachable for other employees within the team to see them as an advisor and point of contact, to provide high-quality advice to solve any problems they may have
  • Willing to travel to London and other parts of the UK when required for meetings with marketing providers, partners and PR companies/journalists
  • Strong written and verbal communication skills being able to hit the ground running in establishing fundamental relationships with internal and external stakeholders
  • Strong commercial understanding

Desirable:

  • Experience working within the travel industry or a tech focused business environment
  • Extensive experience of CRM systems such as SalesForce
  • Affiliate Marketing

The Rewards:

  • Competitive salary offered (DOE)
  • Pension scheme and holiday offer (including an annual holiday allowance to experience our properties)
  • Flexible working

How to Apply:
If you possess the experience, passion and attitude to make this role a success then we would love to hear from you. Please send your CV with covering letter to [email protected]

King Recruit is working in partnership with The Travel Chapter and incorporating Holiday Cottages. Please direct all correspondence and enquiries to the email address above.

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Lead UI Designer

Closing: 31/07/17

Job Type: Full Time

Salary: Competitive market salary offered DOE (Depending on experience)

Location: Bideford, Devon

Overview:
Have you ever envisaged a job where you could progress your career and have the best work/life balance Devon has to offer?

This is a brand new position working within a multifaceted and fast paced technology team

Are you an experienced UI Designer, do you have the ability to Collaborate with wider user experience and development teams to define and implement innovative solutions for product direction, visuals and experience?

Working in the North Devon town of Bideford with 3 beautiful beaches, you can literally have the best of both worlds. Holiday Cottages is a British Travel Awards winner, with 170 staff and a thriving portfolio of 3000 properties across the UK. If you thrive in a fast-paced, versatile and exciting team environment, this career move could be your best one yet!

Join now and let's grow together.

Part of the Travel Chapter Group, holidaycottages.co.uk is an award-winning holiday letting company with over 25 years' experience specialising in quality holiday properties across the UK. We pride ourselves on our extensive and varied portfolio of properties, and always strive to exceed the expectations of our holidaymakers and property owners alike.

Job description
Work as part of user experience project teams as well as the wider design team to plan and design intuitive user interfaces across new developments and improvements to our existing portfolio of digital platforms and technologies.

Have an eye for clean and artful design, possess superior UI skills and be able to translate high-level requirements into interaction flows and artefacts, and transform them into beautiful, intuitive, and functional user interfaces.

Main Responsibilities

  • Collaborate with our wider user experience and development teams to define and implement innovative solutions for product direction, visuals and experience
  • Execute all visual design stages from concept to final hand-off to development
  • Conceptualize original ideas that bring simplicity and user friendliness to complex design roadblocks
  • Sketch, wireframe and prototype in order to effectively communicate interaction and design ideas
  • Present and defend designs and key milestone deliverables to peers and executive level stakeholders
  • Conduct user research and evaluate user feedback
  • Contribute towards establishing and improving design guidelines, best practices and standards.
  • Working with the head of design to mentor, challenge and improve the skills of more junior members of your team.
  • Update and contribute to the visualisation of your teams work-flow.

Requirements

  • Proven UI experience
  • Demonstrable UI design skills with a strong portfolio
  • Solid experience in creating wireframes, storyboards, user flows and prototypes
  • Proficiency in Sketch, Adobe creative suite, other visual design and wire-framing tools such as Invision, Axure. Experience working with hand-off apps such as Zeplin are also advantageous.
  • Proficiency in HTML and CSS.
  • Excellent visual design skills with sensitivity to user-system interaction
  • Ability to present your designs and sell your solutions to various stakeholders.
  • Ability to solve problems creatively and effectively
  • Up-to-date with the latest UI trends, techniques, and technologies

The Rewards:
In return, we offer a competitive salary package, pension scheme and holiday offer, with the opportunity for on-going training; not to mention the opportunity to be part of a rapidly expanding business.

How to Apply:
If you possess the experience, passion and attitude to make this role a success then we would love to hear from you. Please send your CV with covering letter to [email protected]

King Recruit is working in partnership with Holiday Cottages. Please direct all correspondence and enquiries to the email address above.

Read more