START A NEW CHAPTER...

The Travel Chapter specialises in providing quality accommodation across the travel sector. We are as passionate about our staff, as we are about our accommodation. We understand that it's our dedicated, innovative team that delivers and drives us forward.

We offer a wide variety of exciting roles across our network of websites, from reservations consultants and property managers to creative and technical roles such as designers and web developers.

We're a growing business and are always on the lookout for talented people or if you're just utterly brilliant and think you could help us on our journey we'd love to hear from you. Send your CV and a covering letter to [email protected] to begin your next chapter...

Paid Media Executive

Closing: 31/10/17

Job Type: Full Time

Salary: Competitive market salary offered DOE (Depending on experience)

Location: Bideford, Devon

Overview:
Have you ever envisaged a job where you could progress your career and have the best work/life balance Devon has to offer?

This is a rare Devon opportunity to join a thriving business, positioned as a leading digital holiday cottages business. If you are an aspiring, ambitious Paid Media Executive this is most definitely a strategic career opportunity.

Working in the North Devon town of Bideford with 3 beautiful beaches, you can literally have the best of both worlds.
The Travel Chapter Group (incorporating holidaycottages.co.uk) is a British Travel Awards winner, with 180 staff and a thriving portfolio of 3000 properties across the UK. This is an opportunity for you to thrive in a fast-paced, versatile and progressive environment.

The Paid Media Executive role is to monitor and improve performance across all paid media channels. Working as part of the team, the Paid Media Executive will implement the paid media strategy across all of the Travel Chapter Brands. Working with a multi-million pound marketing budget you will be responsible for ensuring the company achieves the best possible CPA and ROI.

Join now and let's grow together.

The Travel Chapter Group, incorporating Holidaycottages.co.uk and other holiday cottage acquired businesses, is an award-winning holiday letting company with over 25 years’ experience specialising in quality holiday properties across the UK. We pride ourselves on our extensive and varied portfolio of properties, and always strive to exceed the expectations of our holidaymakers and property owners alike.

Your role

  • Work to implement the paid media strategy across the range of Travel Chapter Brands
  • Create and deliver high quality ad copy and ad formats that are optimised towards agreed KPI’s by channel
  • Be aware of the market, competitors and industry trends
  • Create reports to highlight performance of our paid media channels
  • Understand opportunities within our paid media channels and implement these with the wider team and in order to achieve our success and goals
  • Manage negative keyword lists to ensure bidding is optimised

About you

  • Are you ambitious about taking the next step in your marketing career?
  • Are you looking to kick-start your marketing career?
  • Do you have a brain for numbers and an ability to comprehend business and commercial problems?
  • Are you willing to learn and take on a challenge?
  • Do you have a hard working, flexible work ethic?
  • Do you keep your finger on the pulse of all new developments in marketing?
  • Are you willing to go the extra mile?

Desirable

  • Experience working within the travel industry or a tech focused business environment
  • Google AdWords certified, Bing Ads certified
  • Experience in Google Analytics

Essential

  • Outstanding numbers skills - an ability to spot trends and patterns within numbers
  • Experience in the Microsoft suite, particularly Microsoft Excel
  • Target driven
  • Desire to react quickly to issues/trends (evenings and weekends)
  • Knowledge of AdWords, Bing Ads, Facebook Ads and other paid media channels
  • Desire to build a career in Paid Media

The Rewards

  • Competitive salary offered (DOE)
  • Pension scheme and holiday offer (including an annual holiday allowance to experience our properties)
  • Flexible working

How to apply:
If you possess the experience, passion and attitude to make this role a success then we would love to hear from you. Please send your CV with covering letter to [email protected]

King Recruit is working in partnership with holidaycottages.co.uk. Please direct all correspondence and enquiries to the email address above.

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Property Management Support

Closing: 27/10/17

Job Type: Part-time weekend and evening team

Salary: Competitive market salary offered DOE (Depending on experience)

Location: Bideford, Devon

Overview:
We are looking for an additional part-time Property Management Support assistant to join our Property Management Team at our busy head office in Bideford, to expand our coverage and further enhance our service to property owners.

The successful applicant will have excellent communication and organisational skills and a calm, friendly personality. An exceptional level of customer service and knowledge of Microsoft Word and Excel are essential; full training and support is provided.

The role involves working closely with our Holiday Support Teams, Property Managers and Administrators, liaising with both new and existing property owners and dealing with guests to offer advice and excellent customer service.

The position requires a degree of flexibility as the occasional holiday cover may be required. In addition, further support may be required to meet the demands of the business. In return we offer a competitive salary, company pension scheme, staff holiday offers and a good working environment.

The position is part time, (on average 90 hours per calendar month with the possibility of additional shifts in the future) shift patterns during the evenings 5pm-9pm and weekends 9am-8pm.

How to apply:
If you possess the experience, passion and attitude to make this role a success then we would love to hear from you. Please send your CV with covering letter to [email protected]

King Recruit is working in partnership with holidaycottages.co.uk. Please direct all correspondence and enquiries to the email address above.

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Reservations Consultants / Customer Service (Weekend Workers)

Closing: 31/10/17

Job Type: Part-time weekend work

Salary: Competitive market salary offered DOE (Depending on experience)

Location: Bideford, Devon

Overview:
Are you passionate about customers and are you passionate about their holidays? With record numbers of British holidaymakers opting for “staycations” there’s never been a better time to work in the UK holiday business.

If you are looking for a part-time role this is a unique customer service opportunity to join a vibrant, rewarding and innovative employer!

You will be positioned in the busy reservations team that takes around 50,000 bookings a year and covers all aspects of pre-sales (reservations) and after sales activity (customer services).

Working in the stunning North Devon town of Bideford with 3 beautiful beaches, you can expect to work for a British Travel Awards winner for excellence in customer service. With approaching 200 staff and a growing portfolio of 3400+ properties across the UK. If you thrive in a fast-paced, versatile and exciting team environment, this career move could be your best one yet!

We value our staff which is why we offer a comprehensive training and support program to ensure you can confidently deliver our market-leading approach. In return we offer a competitive salary, company pension scheme, staff holiday offers and a great working environment.

Join now and work for a value driven and people focused employer; North Devon’s employer of choice.

Your Role:

  • Within the role of reservations and customer services, you will join a dedicated team of holiday experts who skillfully guide and assist customers in finding their perfect holiday cottage. * Full training is provided
  • You will use a variety of channels from taking calls, to email and on-line live chat services
  • In providing excellence of customer service, you will offer support and assistance once guests have booked.
  • Effectively sell holidays to holidaymakers and convert leads.
  • Use skills and techniques to convert enquiries.
  • Handle enquiries quickly to be more efficient.
  • Add perceived value to clients choosing our business.
  • Inform owners of bookings.
  • Client Credentials & Fraud Prevention.
  • Negotiation skills; Work through with clients to get the best price.

Your Skills:

  • Proven customer service experience within a relevant role, gained within a customer focused environment, e.g. office or contact centre, retail or hospitality sector or similar.
  • Good telephone experience and an ability to speak confidently with customers.
  • Good interpersonal and team based skills.
  • MS Office skills and experience with responding to emails in a business environment.
  • Pro-active and enthusiastic working style.

Desirable:

  • Experience of working within the travel and leisure industry.
  • Experience in a sales based environment.

The Rewards:

  • Competitive salary offered (DOE).
  • Pension scheme and holiday offer (including an annual holiday allowance to experience our properties).
  • Flexible working.

How to apply:
If you possess the experience, passion and attitude to make this role a success then we would love to hear from you. Please send your CV with covering letter to [email protected]

King Recruit is working in partnership with holidaycottages.co.uk. Please direct all correspondence and enquiries to the email address above.

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