START A NEW CHAPTER...

The Travel Chapter specialises in providing quality accommodation across the travel sector. We are as passionate about our staff, as we are about our accommodation. We understand that it's our dedicated, innovative team that delivers and drives us forward.

We offer a wide variety of exciting roles across our network of websites, from reservations consultants and property managers to creative and technical roles such as designers and web developers.

We're a growing business and are always on the lookout for talented people or if you're just utterly brilliant and think you could help us on our journey we'd love to hear from you. Send your CV and a covering letter to [email protected] to begin your next chapter...

Property Manager Yorkshire

The Company:

Holidaycottages.co.uk is an award-winning holiday letting company with over 25 years’ experience specialising in quality holiday properties across the UK. We pride ourselves on our extensive and varied portfolio of properties, and always strive to exceed the expectations of our holidaymakers and property owners alike. Our team is key to our continued success, and as part of our exciting growth plans we’re seeking a highly skilled Property Manager to expand our presence in the beautiful Yorkshire region.

Your Role:

We are seeking a professional and customer-focussed Property Manager to be the main contact for a portfolio of properties across the designated region. You will liaise with our homeowners on all aspects of their properties (from feedback and photography, to pricing and booking performance) to help them maximise their income. Providing a high level of customer service at all times, you’ll develop strong working relationships with the homeowners to produce positive customer feedback and maintain owner retention.

Your Skills:

Target focused with outstanding communication and influencing skills, you will be methodical and highly organised with the ability to proactively take ownership of your portfolio and build lasting relationships with your clients. You will be interested in the holiday property industry, happy to keep an eye on all industry developments to maintain our competitive edge, and be comfortable assessing feedback to put into actionable plans for individual properties. You’ll solve problems calmly, and be happy working on your own initiative. Experience of account management, particularly in the holiday property industry, is desirable, whilst a full driving licence and the ability to work evenings and weekends as necessary is essential.

The Rewards:

In return, we offer an attractive salary package, pension scheme, and holiday offer (including an annual holiday allowance to experience our properties), along with the opportunity to be part of a progressive and rapidly expanding business. The package also includes a car.

How to Apply:

If you possess the experience, passion and attitude to make this exciting role a success we’d love to hear from you. King Recruit is working in partnership with Holiday Cottages.

Please direct all correspondence to [email protected]

Job Type: Full time

Read more

Property Manager - Norfolk

The Company:

Holidaycottages.co.uk is an award-winning holiday letting company with over 25 years’ experience specialising in quality holiday properties across the UK.

We pride ourselves on our extensive and varied portfolio of properties, and always strive to exceed the expectations of our holidaymakers and property owners alike.

Our team is key to our continued success, and as part of our exciting growth plans we’re seeking a highly skilled Property Manager to expand our presence in the beautiful Norfolk region.

Your Role:

We are seeking a professional and customer-focussed Property Manager to be the main contact for a portfolio of properties across the designated region.

You will liaise with our homeowners on all aspects of their properties (from feedback and photography, to pricing and booking performance) to help them maximise their income.

Providing a high level of customer service at all times, you’ll develop strong working relationships with the homeowners to produce positive customer feedback and maintain owner retention.

Your Skills:

Target focused with outstanding communication and influencing skills, you will be methodical and highly organised with the ability to proactively take ownership of your portfolio and build lasting relationships with your clients.

You will be interested in the holiday property industry, happy to keep an eye on all industry developments to maintain our competitive edge, and be comfortable assessing feedback to put into actionable plans for individual properties.

You’ll solve problems calmly, and be happy working on your own initiative.

Experience of account management, particularly in the holiday property industry, is desirable, whilst a full driving licence and the ability to work evenings and weekends as necessary is essential.

The Rewards:

In return, we offer an attractive salary package, pension scheme, and holiday offer (including an annual holiday allowance to experience our properties), along with the opportunity to be part of a progressive and rapidly expanding business. The package also includes a car.

How to Apply:

If you possess the experience, passion and attitude to make this exciting role a success we’d love to hear from you. King Recruit is working in partnership with Holiday Cottages.

Please direct all correspondence to [email protected]

Job Type: Full time

Read more

Part Time Holiday Sales Advisor (Variable Hours)

Job Type: Part-time Evening and Weekends

Salary: Competitive market salary offered DOE (Depending on experience)

Location: Bideford, Devon

Overview:

If you are looking for a part-time role this is a unique customer service opportunity to join a vibrant, rewarding and innovative employer!

You will be positioned in the busy reservations team that takes around 50,000 bookings a year and covers all aspects of pre-sales (reservations) and after sales activity (customer services).

Working in the stunning North Devon town of Bideford with 3 beautiful beaches, you can expect to work for a British Travel Awards winner for excellence in customer service. With approaching 200 staff and a growing portfolio of 3400+ properties across the UK. If you thrive in a fast-paced, versatile and exciting team environment, this career move could be your best one yet!

We value our staff which is why we offer a comprehensive training and support program to ensure you can confidently deliver our market-leading approach.

Main Duties/Responsibilities

  • Within the role of reservations and customer services, you will join a dedicated team of holiday experts who skilfully guide and assist customers in finding their perfect holiday cottage. * Full training is provided
  • You will use a variety of channels from taking calls, to email and on-line live chat services
  • In providing excellence of customer service, you will offer support and assistance once guests have booked.
  • Effectively sell holidays to holidaymakers and convert leads.
  • Handle enquiries quickly to be more efficient.
  • Add perceived value to clients choosing our business.
  • Negotiation skills; Work through with clients to get the best price.

Essential and desirable criteria

  • Good telephone experience and an ability to speak confidently with customers.
  • Good interpersonal and team based skills.
  • MS Office skills and experience with responding to emails in a business environment.
  • Experience of working within the travel and leisure industry.
  • Experience in a sale based environment.
  • Proven customer service experience within a relevant role, gained within a customer focused environment, e.g. office or contact centre, retail or hospitality sector or similar.

The Rewards:

  • Competitive salary offered (DOE).
  • Pension scheme and holiday offer (including an annual holiday allowance to experience our properties).
  • Flexible working.

How to apply:
If you possess the experience, passion and attitude to make this role a success then we would love to hear from you. Please send your CV with covering letter to [email protected]

King Recruit is working in partnership with holidaycottages.co.uk. Please direct all correspondence and enquiries to the email address above.

Please direct all correspondence to [email protected]

Read more

Finance Assistant

Overview of Finance Assistant:

Are you a proactive, positive and flexible Finance Assistant with experience working within a busy finance environment?

You’ll play a key role in supporting and assisting with the company’s day-to-day financial activities, from completing bank, sales and purchase ledger reconciliations, maintaining financial records through to preparing management and year-end accounts.

You’ll be happy responding to customer queries in an accurate and professional fashion, whilst delivering excellent levels of customer service. Working across the business, you’ll liaise with all departments to support your colleagues with their own financial tasks, meaning you’ll get a real, practical feel for how the business works – not to mention the opportunity to develop your skills.

The Travel Chapter Group, incorporating Holidaycottages.co.uk and other holiday cottage acquired businesses, is an award-winning holiday letting company with over 25 years’ experience specialising in quality holiday properties across the UK. We pride ourselves on our extensive and varied portfolio of properties, and always strive to exceed the expectations of our holidaymakers and property owners alike.

Working in the stunning North Devon town of Bideford with 3 beautiful beaches, you can expect to work for a British Travel Awards winner for excellence in customer service. With fast approaching 200 staff and a thriving portfolio of 3400+ properties across the UK. If you thrive in a progressive, marketing centric, versatile and dynamic team environment, this is the career move for you.

Join now and let's grow together.

Your Experience:

  • Excellent organisational skills with the ability to prioritise and multi-task. To ensure deadlines are met and accurate financial records are maintained.
  • Comfortable undertaking a range of financial tasks, you’ll have experience working within a finance or management accounts department with strong numeracy and computer skills and good experience working with Microsoft Excel and computerised accounting packages.
  • You won’t be fazed by the idea of working in a fast-paced environment with changing priorities. The ability to deal with problems in a calm and methodical manner is essential.
  • You’ll be adaptable in your approach, quick to learn (particularly in technical areas) and possess strong communications skills. An industry standard qualification in a finance or accounting subject would be beneficial, but not essential.
  • We want someone who’s genuinely interested in our business, and keen to grow with us as part of our dynamic team; this is a real opportunity for a hands-on, progressive role with a strong team feel.

Your Skills:

  • Experience working within a busy finance or management accounts department.
  • Experienced in a range of finance tasks, including completing bank, sales and purchase ledger reconciliations, preparing management accounts and year-end accounts.
  • Excellent IT skills, comfortable using computerised accounting packages and with good knowledge of Microsoft Excel and Word.
  • Strong numeracy and literacy skills.
  • Strong customer service focus, with a positive, professional and proactive attitude.

The Rewards:

In return, we offer a competitive salary package, pension scheme and holiday offer, with the opportunity for ongoing financial training; not to mention the opportunity to be part of a rapidly expanding business.

If you possess the experience, passion and attitude to make this role a success then we would love to hear from you. Please send your CV with covering letter.

King Recruit is working in partnership with holidaycottages.co.uk. Please direct all correspondence and enquiries to the email address above.

Job Type: Full-time

Please direct all correspondence to [email protected]

Read more

SENIOR CONTENT MARKETING EXECUTIVE

The Senior Content Marketing Executive will work as part of the wider Marketing Team in order to develop and implement the Content Marketing Strategy across our portfolio of brands. They will be responsible for championing the brands and work with wider members of the team to ensure all work is carried out in a timely fashion.

Main Responsibilities:

  • Work as part of a team to:
    1. Develop the content marketing strategy across the portfolio of Travel Chapter Brands
    2. Develop and implement tone of voice guidelines across the brands
    3. Develop, understand and implement marketing personas across the brand, understanding key touchpoints within each customer persona’s journey in order to develop highly targeted, specific content
    4. Plan and implement new content ideas and formats from creation through to performance analysis
    5. Work with the SEO manager to find and develop new content ideas that will ensure our brands rank for specific keywords
    6. Develop and implement a social media strategy across the brands
  • Be responsible for the output of organic media, editing and quality
  • Reporting on outputs using a variety of analytics tools, such as Google Analytics, SEM Rush, Search Console etc.
  • Analyse the performance of yours and others content and make recommendations for future content
  • Work with key stakeholders across the marketing team to deliver a marketing strategy that ensures growth of organic traffic, email database, and bookings for the Travel Chapter group
  • Where applicable, identify and build relationships with like-minded businesses, journalists and customers to improve brand awareness and develop PR relationships
  • Take on any other responsibilities that would be reasonably expected of you as required across the marketing department

Knowledge, skills and experience required:
Essential

  • Excellent standard of written and spoken English
  • Previous experience working in a marketing environment
  • Good reporting and analysis skills
  • Knowledge of using social media channels
  • Knowledge of content marketing and blogging
  • Ability to write informative and interesting content
  • Confident in networking and building relationships

Desirable
  • Knowledge of SEO and organic traffic growth
  • Previous experience working in the travel sector
  • Experience of managing marketing campaigns
  • Previous CRM experience
  • Ability to write press releases

Please direct all correspondence to [email protected]

Read more

First Line Business Support Operative

Main Purpose of Job:

  • To provide first line support to Travel Chapter staff members, both local and remote, and to provide a high level of customer service in a positive and timely manner.
  • To perform equipment maintenance and repairs as required, ensuring they are both suitable and safe for employees use.
  • To undertake any IT projects as guided by the Head of IT & Infrastructure.

Main Responsibilities:

  • Provide first point of contact for staff members, either via the telephone or through the Service Desk system, for all Business Support enquiries.
  • Respond to any system emergencies or day-to-day problems with practical solutions in a timely way to minimise operational downtime.
  • Assist with maintaining a comprehensive list of Company IT assets.
  • Prepare IT requirements for new starters (in-house or remote) to enable them to integrate into the business quickly and easily.
  • Assist in maintaining the positive image of the IT department by providing a high level of support and service, and building good relationships with all Company employees.
  • Take on any other responsibilities or tasks that are within your skills and abilities whenever reasonably asked.

Knowledge, skills and experience required:

  • Excellent communication and interpersonal skills, in written and spoken English.
  • General knowledge of computer hardware, software and peripherals.
  • Strong customer service focus.
  • Ability to function well in a fast-paced, demanding and changeable environment.
  • Ability to solve problems in a calm and methodical manner, using own initiative.
  • Must be based within a 1-hour travel time of the main office to be able to respond to emergencies, as required.
  • Possess a full clean UK driving licence.

Desirable knowledge, skills and experience required:

  • Previous experience in a similar support role.
  • Flexibility with working hours
  • Experience of working within the travel and leisure industry.

The Rewards

  • Pension scheme and holiday offer (including an annual holiday allowance to experience our properties)
  • Flexible working

How to Apply:

If you possess the experience, passion and attitude to make this role a success then we would love to hear from you

Please direct all correspondence to [email protected]

Read more

CONTENT MARKETING MANAGER

Your role (not inclusive)

  • Develop content marketing strategy across the portfolio Travel Chapter brands
  • Develop and implement tone of voice guidelines across the brands
  • Develop and understand marketing personas across the brands, understanding key touchpoints within each customer persona’s journey in order to develop highly targeted, specific content
  • Plan new content ideas and formats from creating of the image through to performance analysis
  • Work with the SEO Manager to find new content ideas that will help our brands to be found by customers online through keyword research
  • Responsible for output of organic media, editing and quality
  • Be the guardian of the written content we produce - ensuring editorial quality and high standards are maintained
  • Plan, develop and execute content marketing ideas, working with the web development team and designers to ensure we get the best possible results
  • Analyse performance of content and make recommendations for future content
  • Reporting using a variety of Analytics and SEO tools, including Google Analytics, SEMRush, Search Console etc
  • Develop and implement a social media strategy across the brands

About you

  • Are you creative yet have a good understanding of commercial business gains?
  • Hard working, career-driven and focussed
  • Are you willing to learn and take on a challenge?
  • Do you have a hard working, flexible work ethic?
  • Do you keep your finger on the pulse of all new developments in marketing?
  • Are you willing to go the extra mile?

Desirable

  • Experience working within the travel industry or a tech focused business environment
  • Reporting experience using Analytics and SEO tools
  • Adaptable style
  • Experience in Google Analytics
  • Degree educated - English Language, Digital Media or Journalism

Essential

  • Outstanding copy writing and proof reading skills
  • A strong understanding of SEO
  • Previous digital content experience
  • Knowledge of AdWords, Bing Ads, Facebook Ads and other paid media channels

The Rewards

  • Competitive salary offered (DOE)
  • Pension scheme and holiday offer (including an annual holiday allowance to experience our properties)
  • Flexible working

How to Apply:

If you possess the experience, passion and attitude to make this role a success then we would love to hear from you

Please direct all correspondence to [email protected]

Read more

Marketing Communications & Brand Manager

Job Type: Full-Time - Salary: Competitive salary offered (DOE) - Location: Bideford, Devon

Overview:

Working for an award-winning travel brand, the Brand & Marketing Communications Manager represents a fantastic opportunity for an ambitious, dynamic individual to join a fast-paced, forward-thinking marketing department based on the North Devon coast.

The Travel Chapter has over 15 brands and with plans to diversify in to other sub-verticals across the industry, you can be assured you won’t have a dull moment in this role. Holidaycottages.co.uk, the flagship brand, is a British Travel Award winner.

The business, though having been around for over 30 years has a real start-up culture, with a rapid growth story and exciting trajectory for the years ahead. Having received Private Equity backing in 2016 to support these ambitious plans, this is a company making strides on a national scale.

With over 200 members of staff, if you thrive in a progressive, marketing-centric, versatile environment then this really represents an exciting career opportunity that doesn’t come along very often in the South West.

The Role:

The quickly-growing marketing department is now looking for the right person to drive forward our marketing and communications strategy and develop our growing list of fantastic travel brands.

Working as part of our marketing team you’ll be responsible for pulling together marketing campaign calendars across our brands and building an understanding of the wants and needs of our customers to ensure we’re reaching them on the right channels, with the right message at the right time.

You’ll work with the in-house team to conceptualise and bring the brands to life across new and traditional channels such as TV, radio, direct mail and outdoor, as well working on our regular marketing email schedule to determine what we communicate and to whom on a regular basis. In addition, there’s a fantastic opportunity for us to continue developing relationships and partnerships with like-minded businesses; matching our core demographics with those of businesses who can add value to our customer proposition.

You’ll have a great attention to detail and be happy to get hands on and stuck in with projects as they come about, as well as working with our in-house analysts to measure the success of campaigns you run to determine what our wider strategy should look like moving forwards.

You’ll be confident in your ability to lead and influence a team, as well as manage a multitude of projects at one time, ensuring you keep on top of all the various moving parts as they happen: we move quickly and you’ll want to as well!

Responsibilities include:

  • Marketing Planning and Execution; TV, press, radio, magazines, outdoor, direct mail
  • Managing external agencies, including but not limited to TV, PR and media buying
  • Working with wider marketing team on brand strategies and campaign planning
  • Building and owning activity calendars as well as media buying and purchasing
  • Developing brand partnerships and working relationships with like-minded brands
  • Work with the wider team to develop brand personas & our customer understanding
  • Work closely with the content team to feed in to the content strategy and deliver integrated campaigns
  • Marketing communications (email & other) programme planning and performance analysis across our group of brands

Personal Requirements:

  • Experience managing people and teams across marketing campaigns from conception through to delivery
  • Self-starter; able to come up with innovative and creative ideas across a variety of brands
  • Strong written and verbal communication skills
  • Able to work to tight deadlines and manage a large number of concurrent projects
  • Ambitious with a desire to grow with the role and the business
  • Experience managing PR campaigns and external agencies; writing and creating press releases
  • Experience working across multichannel campaigns, managing internal and external stakeholders

Please direct all correspondence to [email protected]

Read more

PRODUCT DESCRIPTION EDITOR

Job Type: Full Time

Salary: Competitive salary offered (DOE)

Location: Bideford, Devon

Overview:

Have you ever envisaged a job where you could progress your career and have the best work/life balance Devon has to offer?

This is a rare Devon opportunity to join a thriving business, positioned as a leading digital holiday cottages business. If you are an aspiring, ambitious Property Editor this is most definitely, a strategic career opportunity.

The Travel Chapter Group, incorporating Holidaycottages.co.uk and other holiday cottage acquired businesses, is an award-winning holiday letting company with over 25 years’ experience specialising in quality holiday properties across the UK. We pride ourselves on our extensive and varied portfolio of properties, and always strive to exceed the expectations of our holidaymakers and property owners alike.

Working in the stunning North Devon town of Bideford with 3 beautiful beaches, you can expect to work for a British Travel Awards winner for excellence in customer service. With fast approaching 200 staff and a thriving portfolio of 3400+ properties across the UK. If you thrive in a progressive, marketing centric, versatile and dynamic team environment, this is the career move for you.

Join now and let's grow together.

Your role

  • Writing and editing copy details on both the CMS and live site, working to tight daily deadlines to ensure all property descriptions are well-written in a concise, accurate and informative manner, showcasing all relevant key details
  • Checking for accuracy of copy against property images, checking for perfect grammar, spelling, formatting etc.
  • Maintaining and contributing to the tone of voice guidelines
  • Conducting regular audits of the site to check for consistency and accuracy
  • Updating live copy with amend requests from Marketing and Property teams
  • Contribute ideas for product page development
  • To manage external agencies
  • Various ad hoc duties

About you

  • Do you have a hard working, flexible work ethic?
  • Are you willing to go the extra mile?
  • Are you detail orientated?
  • Are you diligent and highly detail led?

Essential

  • Experienced in online/ digital copy writing and editing
  • Excellent attention to detail with impeccable grammar and English

The Rewards

  • Competitive salary offered (DOE)
  • Pension scheme and holiday offer (including an annual holiday allowance to experience our properties)

How to Apply:

If you possess the experience, passion and attitude to make this role a success then we would love to hear from you.

Please send your CV with covering letter.

King Recruit is working in partnership with Holiday Cottages. Please direct all correspondence and enquiries to [email protected]

Read more

Performance Analyst – Head Office

Your role:

Monitor and analyse our own booking data to inform and develop our own strategies to maximise occupancy and revenue, responding to changes as required within appropriate lead times. Evaluate the results of our performance related activities, reporting learnings and suggestions for future work. Communicate pricing strategies to key stakeholders inside and outside of the business. Proactively identify risks and opportunities within our internal business operations and the marketplace and taking action to mitigate or maximise them accordingly to optimise profitability.

Knowledge, skills and experience required:
Essential

  • Strong numeracy and literacy skills, with an analytical mind.
  • Excellent communication skills, in written and spoken English, including the ability to present ideas to staff and owners.
  • Proven experience of extracting, manipulating and producing meaningful insights for a variety of audiences
  • Excellent IT skills, comfortable using computerised systems and with advanced knowledge of Microsoft Excel and Word.
  • Strong commercial and business acumen.
  • Excellent attention to detail.
  • Adaptable – flexible in approach and quick to learn, particularly in technical areas.
  • Strong interpersonal skills, with the ability to work with people at all levels.
  • Ability to function well in a fast-paced, demanding and changeable environment.
  • Ability to solve problems in a calm and methodical manner and use own initiative.
  • Strong customer service focus, with a positive, professional and proactive attitude.
  • Well organised, with the ability to prioritise, multi-tasking and effectively meet deadlines.
  • Possess a full clean UK driving licence.

Desirable

  • Qualified to degree level in a Mathematical or Sciences subject (or equivalent).
  • Experience of working within the travel or leisure industry.
  • Experience working in the big data sector, or with large data sets to provide proactive recommendations to the wider company.
  • Experience working in a yield, pricing or commercial role.

The Rewards:

In return, we offer an attractive salary package, pension scheme, and holiday offer (including an annual holiday allowance to experience our properties), along with the opportunity to be part of a progressive and rapidly expanding business.

How to Apply:

If you possess the experience, passion and attitude to make this exciting role a success we’d love to hear from you. King Recruit is working in partnership with Holiday Cottages. Please direct all correspondence to [email protected]

Job Type: Full time

Read more

HR Business Partner

Are you a looking to take your HR career to the next level with a dynamic business that needs your commercial and professional expertise to facilitate high growth?

Have you ever envisaged a job where you could progress your career and have the best work/life balance Devon has to offer?

Working in the beautiful North Devon town of Bideford with 3 beautiful beaches, you can literally have the best of both worlds. The Travel Chapter is a British Travel Awards winner, with over 200 staff and a thriving portfolio of 4000 properties across the UK. If you thrive in a fast-paced, versatile and exciting team environment, this career move could be your best one yet!

This exciting opportunity will have full responsibility for HR support across the business throughout all locations in the UK.

The key focus will be on delivering the full range of HR provision, recruitment and management support. You will act as a HR Business Partner, working closely with Senior Management and Line Management. The position has good potential to influence the forward shaping of the business.

Join now and let's grow together.

Part of the Travel Chapter Group, Holidaycottages.co.uk is an award-winning holiday letting company with over 25 years’ experience specialising in quality holiday properties across the UK. We pride ourselves on our extensive and varied portfolio of properties, and always strive to exceed the expectations of our holidaymakers and property owners alike.

Your role

  • All aspects of HR administration and records management.
  • Supportive HR for line managers.
  • Personnel management systems and staff rewards system
  • Competency of employment legislation and practices.
  • Understanding of Employee relations.
  • Business wide training plans.
  • Staff holidays and supporting payroll
  • Handling all aspects of recruitment both internal and external providers.
  • Handling change management in an agile style fast growing environment.
  • Understanding of wide range of job sectors from tech, marketing, sales, account management, contact centres and finance.
  • Regular communications across business on all personnel issues.
  • Handling of various personnel projects from departmental, legislation, or specific developments.
  • Support culture and wider business development programme.
  • Personnel stats and key business information.

Your Skills

  • Qualified or part qualified CIPD (working towards)
  • Broad HR Management experience gained ideally within a fast paced and commercial work environment
  • Strong leadership, strategic and collaborative skills
  • Proven ability to support and develop line managers
  • You will have fantastic interpersonal and influencing skills
  • Your potential and your desire to grow is absolutely vital in the future plans of our business

The Package

Competitive salary offered DOE

Pension scheme and holiday offer (including an annual holiday allowance to experience our properties)

Flexible working

Experience:

  • HR:4 years (Required)

Job Type: Full time

Please direct all correspondence to [email protected]

Read more